The posting
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
The Liability Associate Claims Adjuster is responsible for investigating, evaluating, negotiating, and resolving first party automobile physical damage claims and third party automobile and general liability property damage claims in accordance with company policies, client service standards, and regulatory requirements. Claims handled may include Automobile Collision and Comprehensive coverages, Automobile Property Damage, Commercial General Liability (CGL) property damage, Commercial General Liability (CGL) sewer backup, and other casualty or commercial liability exposures depending on the assigned client program.
This role manages claims of varying complexity based on level and works collaboratively with claimants, insureds, attorneys, clients, and internal stakeholders to ensure timely and effective claim resolution.
Key Responsibilities
- Investigate first party physical damage and third party liability claims to determine coverage, liability, and damages.
- Review accident reports, witness statements, repair estimates, and related claim materials.
- Conduct interviews with claimants, insureds, witnesses, and other involved parties.
- Analyze policy provisions and coverage details to determine claim applicability.
- Complete damages investigations including repair estimates, loss of use, diminished value, etc.
- Issue payments in accordance with coverage, liability, and damages investigation, company policies, and client service standards.
- Identify subrogation, or other risk transfer opportunities, and refer the file to the subrogation unit.
- Manage assigned claims from initial report through resolution.
- Establish and maintain appropriate claim reserves based on claim exposure.
- Establish and maintain appropriate plan of action and file diary.
- Evaluate damages including bodily injury, liability exposure, and property damage.
- Negotiate settlements with claimants, attorneys, and other involved parties.
- Process form letters.
- Maintain regular communication with clients, insureds, claimants, and other involved parties.
- Provide updates regarding claim status, strategy, and resolution progress.
- Deliver high-quality customer service.
- Maintain accurate and detailed claim documentation within the claims management system.
- Ensure claim handling complies with company guidelines, regulatory requirements, and client service standards.
- Identify potential fraud indicators and escalate concerns when appropriate.
Skills, knowledge & expertise
- Claims adjusting licenses as required by jurisdiction (Florida).
- 2 years of first party physical damage, automobile liability, commercial general liability, or closely related experience.
- Strong investigative, analytical, and negotiation skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple claims while maintaining quality and service standards.
- Knowledge of Florida Sovereign Immunity law.
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency: The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AI Policy At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
