The posting
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.
Davies North America is looking for a TPA Adjuster to work efficiently and effectively to resolve commercial transportation claims. Reporting to the TPA Supervisor, you will handle first party property damage, heavy equipment, and cargo damage claims on a multi-state basis. To be successful in this role, you need to possess superior time management skills with the capability of working with and meeting deadlines, be an excellent team player with interpersonal skills, and exhibit the ability to work independently with minimal supervision.
You must have at least 3 years of experience handling commercial transportation and/or auto liability claims. Additionally, you will need to demonstrate high level attention to detail and problem-solving skills while working in a professional home-based environment free from distractions and/or disturbances. This role is a full-time, home-based position.
Key Responsibilities
- Provide exceptional customer service
- Analyze and apply coverage on routine and complex claims
- Adjudicate claims in an expeditious and professional manner
- Set and maintain diaries and/or tasks
- Complete client reporting in a timely manner
- Control loss adjustment expenses as well as recommend and manage reserves
- Document all correspondence, reports, discussions, and decisions in the claims management system
- Complete multi-page reports for each claim
Skills, knowledge & expertise
- 3+ years of experience handling commercial transportation and/or auto liability claims
- Must hold an active Texas All Lines Adjuster License or hold a reciprocal state’s Adjuster License with the ability to obtain a Texas All Lines Adjuster License in a timely manner
- Exhibit an exceptional capability of reviewing and applying policy coverages
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently with minimal supervision
- Superb communication skills, verbal and written, conducted in a timely manner
- Capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Demonstrate excellent grammatical and typing skills with a strong ability to properly draft reports and letters in a professional manner
- Previous experience handling cargo or tractor trailer claims
Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.
Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.
Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.
Compensation Transparency: The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.
Essential Functions The following responsibilities and expectations are considered essential to the successful performance of this role. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions.
- Maintain regular and dependable attendance.
- Be available and able to perform job responsibilities during established work hours.
Background Check & Fair Chance Compliance
Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.
Massachusetts Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
AI Policy At Davies, we value authentic conversations and a fair candidate experience. While candidates may use AI and technology tools to prepare for interviews, we expect interview responses and assessments to reflect each individual's own experience, knowledge, and professional judgment.
We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [email protected]
