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Open nowPosted 10 days ago

车主管家-业务督导

dcar/referral674 open roles

Where
Chongqing, Chinese Mainland
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Your applicationOpen now车主管家-业务督导dcar/referral · Chongqing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on dcar/referral's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 10 days ago

The posting

隶属于二手车售后服务车主管家团队，作为服务标准搭建、人员赋能、疑难问题决策角色，支撑车主管家全生命周期用户专属陪伴服务： 1、搭建、迭代管家服务SOP、知识库、应答规范，落地服务质检标准； 2、负责管家团队业务培训、在岗督导、案例复盘，持续提升团队专业能力； 3、承接二手车用户的咨询、维修、赔付、退车等售后问题，负责车辆相关疑难咨询、售后纠纷、复杂客诉，独立研判并输出业务决策方案 基于用户服务数据复盘存在问题，优化全周期用户陪伴服务策略，压降客诉风险；

1、大专及以上学历，汽车相关专业优先； 2、3年+汽车4S/二手车售后网点站长、售后主管经验，熟悉车辆故障研判、售后纠纷处理； 3、具备SOP搭建、课件输出、团队培训能力，可独立对车辆类用户疑难问题做业务决策； 4、逻辑强，擅长案例沉淀，共情沟通佳，抗压能力强；有二手车平台售后/用户服务经验加分。

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