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Open nowPosted 218 days ago

售后服务专员

dcar/referral674 open roles

Where
Chongqing, Chinese Mainland
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Your applicationOpen now售后服务专员dcar/referral · Chongqing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on dcar/referral's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 218 days ago

The posting

1、负责快速响应二手车用户的咨询、维修、赔付、退车等售后问题，并提供合理的解决方案； 2、妥善处理客户投诉，分析问题根源，协调相关部门，提供解决方案，确保客户满意度； 3、负责沟通谈判用户客诉、舆情等复杂售后问题，安抚用户并合理控制赔付金额和退车情况； 4、负责基础业务数据收集、汇总、反馈，支撑各方业务数据需求。 5、负责定期汇总高频问题及用户建议，形成分析报告，协助产品、运营部门优化服务流程；

1、具有2年以上售后处理相关经验，如有汽车行业的售后处理经验，优先录取； 2、良好的沟通能力以及有较强的谈判能力，能快速安抚用户并沟通有效解决方案； 3、有较强执行力，擅长与业务部门沟通，并具备梳理及定位问题的能力； 4、具备较强的抗压能力，能够应对用户咨询、客诉等问题。

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on dcar/referral's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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