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Open nowFirst seen 6 days ago

Director of Customer Success

dealhub/86.00525 open roles

Where
Austin, Texas
Work mode
Hybrid
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Your applicationOpen nowDirector of Customer Successdealhub/86.005 · Austin, Texas

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The clock on this job

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

We are looking for a seasoned Director of Customer Success – Enterprise to lead and scale our enterprise customer success function. This role is critical to ensuring our largest and most complex customers achieve rapid time to value, successful go-lives, strong adoption, and long-term success.

You will own the end-to-end enterprise customer journey—from onboarding through renewal—while building trusted executive relationships, driving execution excellence, and mentoring a high-performing Customer Success team.

This is a hands-on leadership role. You will combine strong people leadership with an execution mindset, dive into complex customer situations, and personally drive outcomes when needed.

Key Responsibilities

  • Lead and scale the Enterprise Customer Success function in a fast-growing SaaS environment.
  • Own the delivery of complex enterprise onboarding and implementation projects, ensuring on-time, high-quality go-lives.
  • Build and maintain trusted relationships with senior stakeholders and executives at customer organizations.
  • Drive operational rigor and execution: clear plans, milestones, risk management, and accountability.
  • Establish and enforce best practices, playbooks, and success frameworks for enterprise customers.
  • Mentor, coach, and develop CSMs, helping them grow as trusted advisors and execution leaders.
  • Partner closely with Sales, Product, and Support to ensure a seamless customer experience.
  • Provide executive-level visibility into customer health, risks, escalations, and outcomes.
  • Play an active role in retention, renewals, and expansion for enterprise accounts.

Requirements

  • 4+ years experience leading and mentoring CS or implementation teams.
  • 8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations within B2B SaaS.
  • Proven track record delivering complex enterprise onboarding projects.
  • Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems.
  • Experience in revenue, billing or sales motions.
  • Comfortable operating at both strategic and hands-on technical levels.
  • Executive presence and confidence engaging with C-suite stakeholders.
  • Execution-focused, pragmatic, and willing to “get your hands dirty".
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