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Open nowPosted 54 days ago

Front Desk Clerk, The Westin Buffalo

Delaware North602 open roles

Where
Buffalo, New York, United States
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Your applicationOpen nowFront Desk Clerk, The Westin BuffaloDelaware North · Buffalo, New York, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Delaware North postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 54 days ago

Delaware North median: 1 days open

The posting

Overview

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived; apply now and join our team.

Additional Details

Join our collaborative team at the Westin in downtown Buffalo, New York. Our busy, four-diamond hotel will allow you to meet people from around the world and work with a supportive team focused on career development.

  • Health, dental, and vision insurance*
  • 401 (k) with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • Free shift meal
  • Free parking
  • 30% discount at Jake's Cafe
  • Discounted room rates for employees, friends, and family
  • Generous Marriott discounts
  • Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

*Available for full-time, year-round team members

Unit Description

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Responsibilities

  • Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
  • Manage cash and credit card transactions while keeping accurate paperwork
  • Resolve small guest issues immediately, delivering items to guests as needed
  • Monitor and balance the daily figures, post room and tax charges on guest accounts

Qualifications

  • Good interpersonal communication skills in person and by phone, and previous customer service experience are beneficial
  • Ability to multitask and function professionally under pressure from guests and supervisors
  • No high school diploma or GED required
  • Previous customer service experience preferred
  • Previous front desk experience preferred

Physical Requirements

  • Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
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