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Open nowPosted 46 days ago

Player Services Representative, Finger Lakes Gaming

Delaware North601 open roles

Where
Farmington, New York, United States
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Your applicationOpen nowPlayer Services Representative, Finger Lakes GamingDelaware North · Farmington, New York, United States

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Delaware North's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Delaware North postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 46 days ago

Delaware North median: 1 days open

The posting

Overview

Delaware North Gaming is hiring a part-time Player Services Representative to join our team at Finger Lakes Gaming in Farmington, New York. As a Player Services Representative, you will be responsible for assisting with all player rewards transactions.

If you want a job that provides fast-paced work in a collaborative environment where there are endless opportunities, apply now.

Schedule: Wednesday - Saturday night, 4pm-12am

Additional Details

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Unit Description

Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

Responsibilities

  • Enroll guests in the player tracking system, manage accurate data entry, and maintain confidentiality of all guest records and Player Rewards activities
  • Deliver exceptional guest service, including answering questions promptly, explaining games, contests, and Player’s Club benefits, and assisting with promotions and giveaways.
  • Support marketing initiatives by helping implement on-site promotions, contests, and giveaways to enhance guest engagement.
  • Resolve guest concerns effectively, demonstrating strong listening skills and the ability to defuse difficult situations while preserving goodwill.
  • Foster positive relationships with guests, team members, and supervisors by modeling professional behavior and mutual respect in all interactions

Qualifications

  • High school diploma or GED required
  • Strong written and verbal communication skills
  • Minimum of 1 year of customer service experience preferred
  • Intermediate computer skills preferred
  • Must be able to obtain a New York State Gaming Commission license

Physical Requirements

  • Ability to lift up to 30 pounds
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