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Open nowPosted 8 days ago

SERVICE MANAGER DATA CENTER SOLUTIONS

Delta Electronics67 open roles

Where
Madrid, MD, Spain
Work mode
On site
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Your applicationOpen nowSERVICE MANAGER DATA CENTER SOLUTIONSDelta Electronics · Madrid, MD, Spain

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Delta Electronics postings stay open a median of 27 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 8 days ago

Delta Electronics median: 27 days open

The posting

Company Description

Delta Group established its EMEA operations in 1995, with its regional headquarters in Hoofddorp, near Amsterdam, supporting Delta’s corporate mission:“To provide innovative, clean and efficient energy solutions for a better tomorrow.”

Delta EMEA has a strong commitment to R&D, developing advanced energy-efficient technologies and solutions for strategic industries. Data Center Solutions is one of our key areas for growth, offering our professionals the opportunity to develop their careers and technical expertise in Critical Power, UPS systems and energy solutions for Data Centers.

Joining Delta means becoming part of an international environment where you can develop your technical expertise in Critical Power and Data Centers, working with advanced technologies and solutions while collaborating with professionals across different countries.

Together with our 80,000 colleagues worldwide, we believe in technology, innovation and collaboration to develop more efficient and sustainable energy solutions.

Job Description

Service Manager – Data Center Solutions

Sobre el puesto

Sobre el puesto

Delta Electronics busca un/a Service Manager – Data Center Solutions para liderar el servicio técnico en España, combinando amplia experiencia práctica en UPS/SAI y Critical Power con liderazgo de equipos y gestión de servicios y proyectos de Data Center.

Será responsable del equipo de Field Service Engineers y de garantizar la disponibilidad, fiabilidad y rendimiento de las soluciones, liderando commissioning, mantenimiento, resolución de incidencias y escalaciones técnicas, con foco en SLA, seguridad, calidad y satisfacción del cliente.

Responsabilidades principales

Liderazgo técnico y de servicio

  • Liderar la actividad de servicio técnico de UPS/SAI, Critical Power y soluciones de Data Center, asegurando la disponibilidad, fiabilidad y rendimiento de los sistemas.
  • Actuar como referente técnico y punto de escalación ante incidencias críticas y problemas complejos de UPS/SAI, proporcionando soporte al equipo de Field Service.
  • Liderar procesos de RCA, análisis de fallos y acciones correctivas, impulsando estándares técnicos y mejora continua.
  • Garantizar el cumplimiento de SLA y estándares de seguridad, calidad y servicio.

Gestión de equipo y recursos

  • Liderar, coordinar y desarrollar al equipo de Field Service Engineers, planificando los recursos de acuerdo con las necesidades de servicio y proyectos.
  • Desarrollar las capacidades técnicas del equipo, especialmente en UPS/SAI y Critical Power, mediante formación, coaching y transferencia de conocimiento.
  • Coordinar proveedores, partners y subcontratistas, supervisando la calidad y cumplimiento del servicio.

Proyectos y Commissioning

  • Participar activamente en proyectos de Data Center y Critical Power, especialmente durante instalación, commissioning, puesta en marcha y entrega.
  • Coordinar los recursos de Field Service y colaborar con Project Management e Ingeniería durante la ejecución de los proyectos.
  • Proporcionar liderazgo técnico durante el commissioning y troubleshooting de sistemas UPS/SAI, asegurando una correcta transición del proyecto al servicio y mantenimiento.

Gestión de clientes y servicio

  • Actuar como interlocutor técnico y de servicio con clientes, gestionando escalaciones críticas, contratos de mantenimiento y compromisos de SLA.
  • Supervisar los principales indicadores de servicio, incluyendo disponibilidad, cumplimiento de SLA, MTTR y KPI operativos, impulsando las acciones de mejora necesarias.
  • Apoyar a Ventas y Business Development aportando expertise técnico en UPS/SAI y servicios.

Excelencia operativa

  • Identificar riesgos técnicos y operativos que puedan afectar a la continuidad del servicio y apoyar los correspondientes planes de contingencia.
  • Impulsar la mejora continua de los procesos de mantenimiento y servicio, garantizando el cumplimiento de los requisitos de seguridad, calidad y medioambiente.

Qualifications

  • Conocimientos técnicos Es imprescindible contar con conocimiento avanzado y experiencia práctica en UPS/SAI: arquitectura y configuración, instalación y commissioning, mantenimiento preventivo/correctivo, diagnóstico de averías y RCA.
  • Conocimientos sólidos de baterías/almacenamiento, Critical Power, distribución eléctrica, PDU, STS/ATS, grupos electrógenos, medidas eléctricas y calidad de energía.
  • Buen conocimiento del ecosistema Data Center y de la integración con BT, cuadros eléctricos, BMS/DCIM y sistemas de misión crítica. Se valorarán conocimientos de refrigeración.
  • Muy valorable experiencia con Delta o fabricantes de referencia como Schneider Electric, Vertiv, Eaton o Legrand.
  • Competencias
  • Liderazgo y credibilidad técnica para gestionar equipos experimentados en UPS/SAI y Critical Power.
  • Alta capacidad de diagnóstico, análisis, RCA y resolución de problemas.
  • Capacidad de planificación, priorización y gestión de recursos, trabajando eficazmente bajo presión.
  • Orientación al cliente, servicio, seguridad, calidad, fiabilidad y mejora continua.
  • Excelentes habilidades de comunicación y gestión de stakeholders, en entornos internacionales y transversales.
  • Formación e idiomas
  • Formación técnica en Ingeniería Eléctrica/Electrónica, Ingeniería Industrial, Electrotecnia o formación técnica equivalente.
  • Una amplia y relevante experiencia profesional en UPS/SAI y Critical Power podrá compensar la ausencia de titulación universitaria, así como certificaciones de DC Dynamics.
  • Español: nivel fluido/nativo.
  • Inglés: nivel profesional, mínimo B2 y capacidad de interlocución con diferentes stakeholders del sector (clientes, partners, hyperescalares).

Additional Information

We offer a competitive benefits package (salary, bonus and fringe benefits) and work-life balance. We are also committed to the development of our people, building a long career with us.

As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.

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