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Open nowFirst seen 4 days ago

Client Success Leader

Dexterous21 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowClient Success LeaderDexterous · Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

We are looking for a strategic, relationship-driven leader within the Payments industry to serve as Leader of Client Success. This role will be responsible for designing and executing a client success strategy that drives retention, operational excellence, and deep client engagement. You will lead a high-performing team (based on your prior experience in Payments), create a more structured and disciplined onboarding process, and build a client-first culture that supports enterprise growth and long-term satisfaction.

What You Will Do:

  • Develop and lead the overall client success strategy to support retention, satisfaction, revenue expansion, and customer loyalty
  • Build and manage a high-performing Client Success team, setting clear goals, KPIs, and accountability structures
  • Own the entire post-sale customer journey—ensuring smooth onboarding, strong adoption, and long-term engagement
  • Serve as the strategic point of contact for enterprise clients, including post-contract relationship ownership and executive-level engagement
  • Implement a disciplined project management approach to client onboarding and ongoing initiatives
  • Collaborate cross-functionally with sales, product, marketing, engineering, and operations to ensure a consistent, cohesive client experience
  • Define and track success metrics including NPS, CSAT, churn, expansion, and engagement
  • Build a scalable infrastructure—processes, tools, and systems—that supports a growing client base
  • Act as the voice of the customer internally, helping to influence product roadmap and company priorities
  • Lead renewal strategy and manage escalations, negotiations, and issue resolution

What You Bring:

  • 6+ years of experience leading client success, account management, or customer-facing teams in the Payments, SaaS, Fintech, and eCommerce space (MUST have experience in the Payments industry)
  • Proven ability to engage at the C-suite level and build trusted, long-term relationships
  • Strong knowledge of the payments ecosystem, including fraud and chargeback workflows in enterprise and eCommerce environments
  • Demonstrated operational leadership—able to build structure, set goals, and drive a performance culture
  • Excellent strategic thinking and problem-solving abilities, with a hands-on approach to process improvement
  • Background in project management, with experience leading onboarding and creating scalable processes
  • Exceptional communication and presentation skills
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