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Open nowPosted 135 days ago

Customer Success Executive

dextra-labs10 open roles

Pay
₹300,000 – ₹480,000 a yearly
Where
Noida, India
Work mode
On site
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Your applicationOpen nowCustomer Success Executivedextra-labs · Noida, India

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 135 days ago

The posting

Location: Noida Employment Type: Full-Time CTC: ₹3.0 – ₹4.8 LPA (depending on experience and fit)

Role Summary

The Customer Success Executive is responsible for managing customer onboarding and offboarding processes, monitoring system-generated communication triggers, and providing first-level operational support. The role acts as a key point of coordination between customers and internal teams to ensure seamless customer lifecycle management and timely resolution of operational queries.

Key Responsibilities

Customer Onboarding

  • Manage the end-to-end onboarding process for new customers.
  • Coordinate with internal stakeholders to ensure timely account setup and activation.
  • Verify customer information and maintain accurate records.
  • Assist customers throughout the onboarding journey and address process-related queries.

Customer Offboarding

  • Handle customer offboarding/offloading requests as per defined processes.
  • Ensure completion of all required closure activities and documentation.
  • Coordinate with relevant teams for smooth account deactivation and transition.

Communication Monitoring & Operations

  • Monitor system-generated messages, alerts, notifications, and communication triggers throughout the day.
  • Take timely action on operational alerts and customer-related notifications.
  • Track pending requests and coordinate with internal teams for closure.

First-Level Operational Support

  • Act as the first point of contact for routine customer and operational queries.
  • Log, track, and resolve basic operational issues within defined timelines.
  • Escalate complex issues to the appropriate teams and follow up until resolution.
  • Maintain accurate records of support requests and actions taken.

Process Coordination & Reporting

  • Maintain customer records and operational documentation.
  • Ensure compliance with defined processes and service standards.
  • Prepare operational reports and dashboards as required.
  • Identify recurring issues and recommend process improvements.

Required Skills

  • Strong verbal and written communication skills.
  • Excellent coordination and follow-up abilities.
  • Customer-centric mindset with strong attention to detail.
  • Ability to multitask and manage priorities effectively.
  • Proficiency in MS Excel, Google Sheets, and CRM/support tools.
  • Basic understanding of customer operations and support processes.
  • Basic understanding of SQL and ability to run simple queries for data validation, reporting, and troubleshooting purposes.

Preferred Qualifications

  • Graduate in any discipline.
  • 1–3 years of experience in Customer Operations, Customer Support, Customer Success, Process Operations, or related functions.

Key Competencies

  • Customer Focus
  • Ownership & Accountability
  • Process Orientation
  • Coordination & Stakeholder Management
  • Problem Solving
  • Time Management
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