Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 46 hours agoWe saw it 19 min after it went up

Technical Support Engineer

DigiCert55 open roles

Where
India, Bangalore
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support EngineerDigiCert · India, Bangalore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DigiCert's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. DigiCert postings stay open a median of 29 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 46 hours ago

DigiCert median: 29 days open

The posting

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

What you will do

  • Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
  • Project a professional company image through phone and email interactions
  • Work with our Validation teams to process Lawyer Card request
  • Collaborate with Cross-functional teams to resolve issues and provide solutions
  • Recognize, document and alert supervisors of trends in customer calls
  • Research through Knowledge Base articles, labs and other means to resolve customer issues
  • Master internal tools used for timely problem resolution
  • Contribute to DigiCert Knowledge Base

What you will have

  • 2+ years degree in IT, related technical degree, or equivalent work experience
  • 2+ years of experience in technical support
  • Strong problem-solving skills
  • Knowledge of PKI certificates
  • Working knowledge of Rest API’s
  • Experience working with Windows OS, Active Directory, MAC OS and Unix.
  • Experience configuring SSO and two-factor authentication
  • Comfortable working on a computer daily and conversing over the phone and through email.
  • Strong oral, written and interpersonal communication skills
  • Detailed-oriented with excellent organization skills
  • Self-motivated, manage your time well, and get things done
  • Team oriented and ability to work with people from diverse backgrounds
  • Industry related certificates are a plus (Security +, MSCE…)

Nice to have

PPREFERRED QUALIFICATIONS

  • 2+ years of experience in a technical support role within the tech industry
  • Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

  • Generous time off policies
  • Top shelf benefits
  • Education, wellness and lifestyle support

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

#LI-SD1

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against DigiCert's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on DigiCert's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    DigiCert's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.