The posting
About us
We are Digital Science and we are advancing the research ecosystem.
We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us?
Your new role
At Digital Science, we put our customers at the core of everything we do. The role sits at the intersection of pre-sales and customer engagement for Dimensions and Altmetric, our leading research intelligence and attention metrics platforms.
You'll work across the full customer journey – from tailored product demonstrations and trial support during the pre-sales process, to onboarding, training, and adoption post-sale. You'll act as a technical guide throughout, helping prospects and customers alike get the most out of Dimensions and Altmetric.
This is a hybrid role suited to someone who enjoys the energy of the sales cycle but also values the deeper, longer-term relationships built through engagement work. As Digital Science grows its network of reseller partners across the Asia-Pacific region (APAC), you will also support prospective partner conversations and train current partners on Dimensions and Altmetric solutions. We're hiring for this role on a 12-month fixed-term basis to support this growth. While we can't guarantee it beyond that point, we'll evaluate the business case for making it permanent as the term progresses.
Please note - due to business need, we can only accept applications from candidates who reside in Australia, where we have an established legal entity.
If you apply from outside of this area, your application will not be considered.
Please be aware that we may close this position early if we receive a high volume of applications, so we encourage you to apply promptly.
What you’ll be doing
Pre-Sales
- Deliver engaging, tailored demonstrations of Dimensions and Altmetric that align with each prospect's specific business challenges and objectives, using storytelling and use-case scenarios to highlight value.
- Work directly with prospects to assess requirements and pain points, using active listening to uncover underlying needs and tailor the pitch accordingly.
- Collaborate closely with the Sales team to design and execute demo strategies aligned with sales objectives, providing real-time support during prospect interactions.
- Identify signals that indicate needs for more complex solutions, looping in Solutions Architects or other specialists to avoid missed opportunities.
- Lead trial implementation sessions, providing hands-on training and addressing product questions to ensure prospects can fully evaluate the products.
- Contribute to proposals and request for proposal/information responses, ensuring product content reflects prospect needs accurately.
- Support conversations with prospective reseller partners across APAC by delivering product demonstrations (partnership terms are negotiated by others).
- Train confirmed reseller partners on Dimensions & Altmetric, including the coordination of local-language product training in some markets.
Engagement
- Support existing Academic and Government & Funder customers of Dimensions and Altmetric, helping them adopt new features and best practices to maximize value.
- Deliver web-based training and onboarding support for existing customers as needed.
- Proactively monitor usage and engagement patterns to identify where additional training or support could unlock more value.
- Identify churn risk and growth opportunities and work proactively with internal teams to address them.
Cross-Cutting
- Serve as the primary technical advisor during the sales process, mitigating concerns and positioning Dimensions and Altmetric's capabilities against prospect needs.
- Document feedback and use cases from both prospects and customers, sharing insights with Sales, Product, Marketing, and Customer Experience teams to inform sales strategy, product roadmaps and go-to-market decisions.
- Maintain deep product knowledge of Dimensions and Altmetric, including new features and updates, and share this knowledge with internal teams and customers.
- Stay current on industry trends and competitor offerings to provide strategic insight during prospect discussions.
- Conduct regular webinars for clients and prospects to drive product adoption, showcase new features, and increase engagement.
- Produce strong written documentation, including FAQ/knowledge content and internal resources.
What you’ll bring to the role
- Proven experience in pre-sales, product sales, and/or customer engagement, ideally within a SaaS or technology-driven organization.
- Technical proficiency, with the ability to quickly learn and confidently demonstrate product functionality.
- Excellent communication skills with the ability to translate technical concepts into business value for diverse audiences.
- Confident public speaker that’s able to present to small and large groups in virtual meeting, webinar, and conference environments.
- A self-starter who is organized, detail-orientated, autonomous, and comfortable operating in a fast-paced, remotely distributed environment with some ambiguity.
- Ability to manage multiple pre-sales and post-sale customer engagements simultaneously.
- Patient and empathetic, even under pressure, with a genuine passion for customer advocacy.
Don't worry if you don't meet every qualification—let us be the judge! Studies show that many qualified candidates from under-represented groups hesitate to apply unless they meet every single requirement. We are dedicated to building a diverse and inclusive team and strongly encourage you to submit your application.
Living our Values
We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective.
The talent we secure is fundamental to us achieving our vision and our growth plans. The values we live by are:
We are brave in the pursuit of better
We are collaborative and inclusive
We are always open-minded
We are from and for the community
At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research.
We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively.
As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.
