Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 20 hours ago

Director of Client Delivery

digitaldirection10 open roles

Where
Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Client Deliverydigitaldirection · Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on digitaldirection's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: first seen 20 hours ago

The posting

Welcome to Digital Direction, your source for Managed Telecom Solutions.

The culture at Digital Direction is both dynamic and fun. We are an interesting, passionate group of independent thinkers and doers who support and inspire each other each day. You will not find the typical corporate perspectives at Digital Direction; we have been there and done that at other organizations, and now we are doing it our way.

For 23 years and counting, or success is credited to investing heavily in our most important asset – our people. We hire the best industry experts and treat them very well. We are always looking to add even more value to our team.

Position Summary

Digital Direction is seeking an experienced and highly driven Director of Client Delivery to oversee the end-to-end implementation, audit project management, and customer success functions for our Managed Telecom Expense Management (TEM), Mobility (MTS), and Audit & Optimization clients.

This individual will serve as the primary delivery lead—ensuring seamless onboarding, tight project execution, and exceptional client experiences. The ideal candidate will have deep telecom expertise (wireline and wireless), a strong background in TEM, and experience coordinating across internal teams in a client-facing capacity. The position offers virtual office (remote).

Key Responsibilities

Client Delivery Leadership & Oversight

- Serve as the overarching project management leader across all client onboarding, audit, and ongoing delivery initiatives - Align cross-functional teams (Audit, Product, Inventory, Billing, Ops, etc.) to ensure execution is consistent with contractual commitments and client expectations - Oversee the transition from onboarding to steady-state delivery, ensuring continuity of service, clear communication, and a seamless client experience - Identify and resolve delivery gaps proactively by coordinating across internal teams and managing project risks - Ensure all delivery timelines, dependencies, and service responsibilities are clearly tracked, communicated, and executed - Lead client-facing calls and meetings with clear, concise communication, professionalism, and strong expectation-setting to build trust and accountability

Customer Success & Relationship Stewardship

- Conduct monthly/quarterly success meetings with assigned Managed TEM clients to review open service items and proactively plan for upcoming needs - Maintain strong client relationships post-onboarding to ensure service satisfaction, renewal readiness, and issue resolution - Identify and escalate opportunities to expand service scope or transition audit-only clients into full Managed TEM

Audit & Optimization Oversight

- Serve as Project Manager for assigned telecom audits, coordinating timelines, documentation intake, progress tracking, and internal milestone completion - Refine and implement a repeatable audit PM process, with focus on timeline compression and KPI visibility - Collaborate with internal audit and inventory teams to track progress and escalate roadblocks - Identify and support opportunities to convert audit-only clients to full Managed TEM engagements

Cross-Functional & Strategic Collaboration

- Coordinate daily with internal departments (Audit, Product, DD2, Sales) and offshore teams to ensure service delivery meets defined SLAs - Participate in strategic workgroups focused on platform development, AI integration, and roadmap planning - Provide operational and client-focused insights that help guide future automation, service model improvements, and product enhancements

Required Qualifications

- 7+ years of experience in telecom-related roles with a focus on project delivery, implementation, or operations - Hands-on experience with TEM platforms and processes is required - Deep understanding of wireline and wireless telecom products, including contract structures, billing nuances, and lifecycle management - Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, service-driven environment - Exceptional communication, client relationship, and organizational skills - Experience managing offshore resources and/or working with distributed delivery models - Proficiency in Microsoft Dynamics 365 or similar CRM and workflow platforms preferred

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against digitaldirection's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on digitaldirection's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    digitaldirection's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.