Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Senior AV Support Services Engineer

Diversified94 open roles

Where
Irvine, CA, USA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior AV Support Services EngineerDiversified · Irvine, CA, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Diversified's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Diversified postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 5 days ago

Diversified median: 20 days open

The posting

How You’ll Contribute: The primary focus of the Senior Support Services Engineer is to help support enterprise AV/UC initiatives, with primary responsibility for video conferencing enablement, conference-room AV/VC refresh projects, AV hardware firmware lifecycle management, and bi-annual preventive maintenance and remediation. The engineer will work alongside the existing client AV Engineering team to deploy, configure, test, commission, upgrade, and maintain enterprise collaboration technologies including Microsoft Teams Rooms, Cisco collaboration systems, Q-SYS, Crestron, and related AV technologies. Candidates should have strong hands-on enterprise AV engineering experience and be capable of independently executing assigned project and lifecycle workstreams while collaborating with engineers, AV integrators, manufacturers, and other technology teams. This is a hands-on AV engineering and project delivery role; it is not an AV support, meeting support, or event technician position.

The Support Services Engineer will be required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am – 5pm. These hours may be adjusted based on client needs.

What You’ll Do: 1. Video Conferencing Enablement

Execute video conferencing enablement projects across client locations. Configure, deploy, test, and commission enterprise AV/VC systems. Support Microsoft Teams Rooms, Cisco collaboration devices, Zoom, and associated room technologies. Validate room readiness, device configuration, audio/video performance, content sharing, control functionality, and connectivity. Conduct User Acceptance Testing (UAT), document results, and track issues through resolution. Troubleshoot technical and integration issues identified during deployments. Coordinate with AV integrators, vendors, and internal teams through successful implementation and operational handoff.

2. AV/VC Refresh Projects

Execute conference room AV/VC refresh and lifecycle replacement projects. Assess existing room technology and identify equipment requiring replacement or upgrade. Coordinate installation, configuration, testing, and commissioning with AV integrators. Validate refreshed systems against established AV Engineering standards. Perform AV signal-flow, functional, and end-to-end room testing. Troubleshoot technical issues encountered during installation and commissioning. Track punch-list items through remediation and closure. Validate completed installations before operational handoff and maintain required project documentation.

3. AV Firmware & Software Lifecycle Management

Coordinate firmware and software updates across enterprise AV/VC hardware. Review and test updates prior to production deployment and coordinate maintenance windows. Execute upgrades, perform post-update validation, and troubleshoot resulting issues. Maintain firmware versions, deployment records, and exceptions.

4. Bi-Annual Preventive Maintenance, Audit & Remediation

Coordinate and execute bi-annual preventive maintenance across AV/VC environments. Audit maintenance results to identify equipment failures, recurring issues, and repair or replacement needs. Track and coordinate remediation with AV vendors, integrators, and internal teams. Validate completed remediation and identify lifecycle or future refresh requirements.

5. Automation and Platform Improvement

Use platform telemetry and analytics to identify recurring issues, improve room reliability, and support proactive or automated diagnostics. Participate in technology evaluations, proofs of concept, platform upgrades, release testing, documentation, and the transition of emerging capabilities into supported services. Contribute to consistent engineering standards and repeatable solutions that can be applied across the client’s broader workplace technology environment.

6. AV Engineering & Project Support

Work alongside AV Engineering team members on projects and technical workstreams. Support implementation, testing, commissioning, troubleshooting, and technology evaluations. Maintain technical, configuration, testing, and deployment documentation. Collaborate with AV integrators, manufacturers, infrastructure teams, and onsite resources.

What You’ll Bring: Education & Certifications:

High School Diploma/ GED Bachelor’s degree preferred

Required Skills/Qualifications:

5+ years of enterprise AV/UC engineering, integration, or deployment experience. Strong hands-on experience with video conferencing deployments and conference-room AV/VC refresh projects. Experience with Microsoft Teams Rooms and/or Cisco collaboration environments. Strong knowledge of AV signal flow, room systems, commissioning, and troubleshooting. Experience with Q-SYS, Biamp, Crestron, or comparable DSP/control platforms. Experience performing or coordinating AV firmware/software upgrades. Experience with AV testing, commissioning, and UAT. Experience working with AV integrators and technology manufacturers. Ability to independently execute assigned technical work while collaborating with an AV Engineering team. Strong technical documentation, communication, organization, and follow-through skills. Must present well as client facing and working with high level executives within high pressure meeting situations Proactive personality when it comes to finding issues, staying busy, and supporting the onsite clients If taking public transit, you will still be responsible for arriving at work at your designated start time. Ensure you have reliable backup transportation if necessary. Must be able to stand, kneel and/or crouch for long periods of time Must be able to work in high places, as well as small, cramped places Must be able to work in hot humid places, as well as cold places Must be able to properly use hand/power tools, ladders, and subsequent safety equipment Must be able to lift/maneuver up to 75 lbs, use hand tools, ladder, and have the physical ability to frequently: bend, kneel, stand, and walk for extended periods of time Must pass a background screen and drug test.

Desired Skills/Qualifications:

AVIXA CTS, CTS-I, or CTS-D Q-SYS, or Crestron training/certification Microsoft Teams Rooms experience Cisco RoomOS / Control Hub experience Experience with large enterprise or multi-site AV/VC deployment and refresh programs Experience supporting digital signage or enterprise video solutions

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Diversified's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Diversified's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Diversified's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.