The posting
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Unified Configuration Management team within Cloud & Production Engineering is mission-critical to Docusign's reliability and deployment speed. We architect and maintain internal platforms for progressive delivery, providing the infrastructure for feature flagging, experimentation, and configuration management. Our scope extends to Change Insights, where we develop advanced correlation models to pinpoint incident root causes within minutes. We empower engineering teams to release features with velocity and confidence while ensuring our customers benefit from granular feature control and system stability. This position is an individual contributor role reporting to the Engineering Manager, Unified Configuration Management. Responsibility Design, author, and audit technical designs for features and components. Own the end-to-end delivery of well-defined features by executing assignments independently with moderate guidance Develop and maintain high-quality, scalable back-end services. This includes building and scaling the robust services, component libraries, and maintaining Terraform modules and CI/CD pipelines for safe deployments across Azure and GCP Author and own comprehensive testing plans, writing high-quality, reliable tests (unit, component, E2E). Drive quality by demonstrating competence in debugging across multiple components, environments, and external dependencies to ensure features are testable, observable, and safe to roll out Implement and refine telemetry (metrics, logs, traces), dashboards, and Service Level Objectives (SLOs). Participate in on-call rotations, perform Root Cause Analysis (RCA) for issues, and use data to drive operational improvements and strengthen runbooks Work within the Agile framework, proactively identifying dependencies and critical paths, proposing mitigation plans, and collaborating with cross-functional partners to resolve blockers. Drive continuous improvement by developing efficiencies to scale processes and staying current with emerging technologies Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic Bachelor's or Master's in Computer Science, Software Engineering, or equivalent experience 3+ years of professional experience building back-end, platform, or reliability-focused services Experience with at least one modern programming language (C#, Java, or Go) Experience with distributed systems, data structures, and production reliability fundamentals Experience with web services, APIs (REST/gRPC), and working with JSON/structured data Experience with Git, complex CI/CD workflows, automated testing frameworks, and Agile practices Experience leveraging coding assistants (Claude, GitHub Copilot, etc.) for problem solving, debugging, profiling, and documentation Preferred Experience building and operating back-end services in Azure or GCP, with hands-on experience using Terraform and Infrastructure-as-Code Expertise in progressive delivery, configuration management, or feature-flagging systems (e.g., Optimizely) Experience with observability tooling (OpenTelemetry, Prometheus, Grafana) to debug system health and correlate incidents Strong incident response background: experience with on-call rotations, root-cause analysis (RCA), and operational readiness reviews Demonstrated ability to own features end-to-end, including design trade-offs, rollout strategies, and post-launch support Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected]. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid = Hybrid
The Unified Configuration Management team within Cloud & Production Engineering is mission-critical to Docusign's reliability and deployment speed. We architect and maintain internal platforms for progressive delivery, providing the infrastructure for feature flagging, experimentation, and configuration management. Our scope extends to Change Insights, where we develop advanced correlation models to pinpoint incident root causes within minutes. We empower engineering teams to release features with velocity and confidence while ensuring our customers benefit from granular feature control and system stability. This position is an individual contributor role reporting to the Engineering Manager, Unified Configuration Management. Responsibility Design, author, and audit technical designs for features and components. Own the end-to-end delivery of well-defined features by executing assignments independently with moderate guidance Develop and maintain high-quality, scalable back-end services. This includes building and scaling the robust services, component libraries, and maintaining Terraform modules and CI/CD pipelines for safe deployments across Azure and GCP Author and own comprehensive testing plans, writing high-quality, reliable tests (unit, component, E2E). Drive quality by demonstrating competence in debugging across multiple components, environments, and external dependencies to ensure features are testable, observable, and safe to roll out Implement and refine telemetry (metrics, logs, traces), dashboards, and Service Level Objectives (SLOs). Participate in on-call rotations, perform Root Cause Analysis (RCA) for issues, and use data to drive operational improvements and strengthen runbooks Work within the Agile framework, proactively identifying dependencies and critical paths, proposing mitigation plans, and collaborating with cross-functional partners to resolve blockers. Drive continuous improvement by developing efficiencies to scale processes and staying current with emerging technologies
Basic Bachelor's or Master's in Computer Science, Software Engineering, or equivalent experience 3+ years of professional experience building back-end, platform, or reliability-focused services Experience with at least one modern programming language (C#, Java, or Go) Experience with distributed systems, data structures, and production reliability fundamentals Experience with web services, APIs (REST/gRPC), and working with JSON/structured data Experience with Git, complex CI/CD workflows, automated testing frameworks, and Agile practices Experience leveraging coding assistants (Claude, GitHub Copilot, etc.) for problem solving, debugging, profiling, and documentation Preferred Experience building and operating back-end services in Azure or GCP, with hands-on experience using Terraform and Infrastructure-as-Code Expertise in progressive delivery, configuration management, or feature-flagging systems (e.g., Optimizely) Experience with observability tooling (OpenTelemetry, Prometheus, Grafana) to debug system health and correlate incidents Strong incident response background: experience with on-call rotations, root-cause analysis (RCA), and operational readiness reviews Demonstrated ability to own features end-to-end, including design trade-offs, rollout strategies, and post-launch support
