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Open nowFirst seen 9 hours ago

Customer Service Representative

doghouseenergy8 open roles

Where
Brunswick, ME
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Your applicationOpen nowCustomer Service Representativedoghouseenergy · Brunswick, ME

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on doghouseenergy's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: first seen 9 hours ago

The posting

Full-time Customer Service Representative Are you outgoing? Do you love helping people? Do you thrive in a team atmosphere? Well, we have a job for you at Dog House! We are looking for a full-time, top-level CSR to join our office staff of 4. You will be cross-trained as a customer service representative and a dispatcher. This is an in-person position (not a remote position).

Responsibilities include:

  • Making sure customers are taken care of each day
  • Provide the absolute best customer service experience to our customers
  • Answer phones
  • Return customer calls
  • Outbound calls
  • Scheduling appointments
  • Working with technicians by assisting with dispatch duties
  • Administrative tasks

Who Are We?

Dog House (heating, air, plumbing), located in Brunswick, Maine, started in 2010 and continues to grow. We are a family-owned and operated business providing residential and light commercial service and installations. Our daily goal is to give our valued customers A+ service.

Requirements:

  • No previous experience is necessary
  • Outgoing personality
  • Must enjoy speaking on the phone
  • Portray confidence on the phone
  • Exceptional customer service skills
  • Positive attitude is a must!
  • Friendly, pleasant phone voice
  • Extremely organized and can juggle multiple tasks
  • Handle daily stress and stressful situations with a calm demeanor
  • Very close attention to detail
  • Know Maine locations to create efficient routes for technicians
  • Quick to learn new skills
  • Able to follow directions
  • Work well with the team
  • Experienced in Microsoft 365
  • Administrative experience
  • Be in the on-call rotation for after-hours calls

Helpful Experience To Have:

  • Working in a call center, sales, or any other position of being on the phone all day assisting customers
  • Background in the HVAC and/or plumbing industry

Benefits you will enjoy working with us:

  • Generous Paid Time Off
  • Federal holidays off & paid
  • Your birthday off & paid
  • Bonus opportunities
  • Paid training
  • Company outings
  • On-call standby pay
  • 100% paid employee Health Insurance
  • Vision and Dental insurance
  • Company match IRA plan
  • Short-term disability
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