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Open nowPosted 20 days ago

Supervisor/a de Devoluciones y Logística Inversa - DOITE

Doite23 open roles

Where
Quilicura, Metropolitana, Chile
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Your applicationOpen nowSupervisor/a de Devoluciones y Logística Inversa - DOITEDoite · Quilicura, Metropolitana, Chile
  1. YouYes, apply to this one.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Doite postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 20 days ago

Doite median: 1 days open

The posting

Descripción del puesto

Doite, empresa líder en el mercado outdoor, busca Supervisor/a de Devoluciones y Logística Inversa para su nuevo Centro de Distribución en Quilicura vinculado con el proceso de transicion de Centro de Distribucion desde Pudahuel a Quilicura.

Funciones

• Gestionar el proceso de devoluciones completo, desde la solicitud en tienda hasta la disposición final del producto en el CD.

• Administrar los acuerdos de servicio con las tiendas y áreas comerciales, y mantener vigentes los criterios de clasificación y procedimientos.

• Resolver casos de excepción, discrepancias y reclamos de tiendas y áreas comerciales.

• Gestionar reclamos de garantía con proveedores hasta la recuperación del costo.

• Medir los indicadores del proceso (tiempo de ciclo, recuperación de valor, exactitud de inventario) y liderar acciones de causa raíz.

• Dirigir el taller de reparación y coordinar el destino de los productos: stock, outlet, baja o devolución a proveedor.

• Liderar al equipo de operarios de devoluciones y taller.

Requisitos

• Título en Ingeniería Civil Industrial, Logística, Ingeniería de Ejecución o afín, o formación técnica con experiencia equivalente.

• Experiencia mínima de 4 años en operaciones de centro de distribución, de los cuales al menos 2 con personal a cargo.

• Manejo de WMS y ERP (idealmente SAP Business One) y Excel avanzado para construcción de indicadores.

• Conocimiento en gestión y control de inventario.

• Deseable experiencia en logística inversa o calidad de producto, conocimiento de textil, calzado o equipamiento outdoor, y nociones de Ley del Consumidor en garantías.

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