The posting
Job Description
We are currently hiring Patient Service Support Assistant at Royal Adelaide Hospital.
You'll be responsible for being a part of patient services while ensuring high standards of Confidentiality, empathy and courtesy. If you are committed to providing exceptional service in healthcare setting, we encourage you to apply.
This is a Part-time permanent role -07.00-15.00 0r 13.30-21.30
Responsibilities
About Royal Adelaide Hospital As South Australia’s pre-eminent health facility, the Royal Adelaide Hospital (RAH) is dedicated to delivering world-class care and innovation in healthcare. Our commitment to excellence ensures a safe, secure, and welcoming environment for patients, visitors, and staff.
You will ensure compliance with all safety policies and procedures, complete detailed and accurate incident reports, and contribute to a calm, professional, and supportive security presence within the hospital.
Responsibilities – Key Result Areas:
Respond to all service requests received through handheld device immediately as they are received
• Raise a service request as required to ensure coordination of work in the area or at the request of clinical staff
• Advise the Help Desk Operator through the correct application of the hand held communication device, immediately when jobs are received and when the job has been completed
• Advise the Help Desk Operator immediately and each time ANY delay outside of the PSSAs control is experienced, stating the nature of the delay.
Patient Food Service:
• To assist patients with menus and the ordering of meals
• To deliver the full service of meals and beverages
• To ensure all fridges and freezers are cleaned on a regular basis and are compliant with the storage of food hygiene regulations.
• To take responsibility for labelling food, discarding out-of-date food, stock rotation
Movement of Patients:
At the request of a member of the clinical team, in all dedicated areas of the hospital, provide assistance with the movement of patients using bed, barouche (trolley), wheelchair conducting safety checks on equipment prior to any transport being used
• Under direction and supervision of clinical staff, assist with the turning / repositioning of patients, e.g., in the Spinal / Burns / Orthopaedic Units / Technical Suites and assist with patient transfers as required
• Where required, perform correct and exact identification of patients according to hospital policy and the PSSA service standard operating procedure
• Perform all movements within designated time frames and according to related standard operating procedures
Education & Qualifications:
• Cert III in Health Services Assistance or Health Support Services or equivalent is desirable but not essential Experience:
• Previous experience in a PSSA Service or similar position is preferred but not essential
• Previous experience in a Healthcare environment is desirable but not essential Skills & Knowledge:
• Displays competency in the reading and writing of English to enable required duties to be performed safely and to acceptable levels
• Displays positive communication skills
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer We're proud of our high-performance culture and commitment to diversity, offering:
- Training and development to support and diversify your career.
- With 30% of vacancies filled internally you'll find real opportunities to advance your career.
- Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
- Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
