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Open nowPosted 36 days ago

Team leader (H/F)

DPI5 open roles

Pay
€2,196 a month
Where
Castres, Occitanie, France
Work mode
On site
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Your applicationOpen nowTeam leader (H/F)DPI · Castres, Occitanie, France

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The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
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  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 36 days ago

The posting

ITERACTII-DPI, basé à Castres (81), accompagne et améliore la relation clients de grands groupes nationaux et internationaux depuis plus de 35 ans et compte aujourd’hui plus de 180 collaborateurs.

En 2021, nous avons créé le groupe Iteractii, spécialiste de la performance de l’expérience client avec les marques Iteractii Relation Client (Castres, Annecy & Lyon) et Intuiti (Nantes). Notre mission : aider les entreprises à créer des expériences clients performantes et innovantes.

Nous œuvrons quotidiennement pour transmettre le goût de la performance à l’ensemble de nos équipes, tout en veillant à maintenir une bonne ambiance de travail. Pour accompagner notre fort développement, nous cultivons un esprit dynamique et bienveillant.

Et, pour accompagner notre croissance, nous avons besoin de vos compétences !

Pour accompagner son fort développement, DPI recrute un (une) Team leader (H/F) expérimenté .

Rattaché aux Chefs de projets, vos principales missions seront :

- le coaching de proximité,

- le suivi, l'analyse des résultats et la mise en place des actions nécessaires,

- la préparation des campagnes d’appel ainsi que la réalisation de tous les supports utiles aux conseillers.

- les écoutes, le briefing et l'animation de l'équipe

en vue d'atteindre les objectifs fixés par nos clients.

Vous veillez à la performance quotidienne de votre équipe dans le respect des engagements pris et des procédures établies avec le client.

Vous interviendrez directement sur les missions suivantes :

- Assurer le management des conseillers clientèles qui vous sont rattachés

- Assurer l’atteinte des objectifs quantitatifs et qualitatifs de l’équipe

- Développer l'image de la relation client à distance auprès des interlocuteurs internes et de nos clients.

Votre lieu de travail : 17 rue Henry le Chatelier, 81100 Castres, proximité Auchan, au cœur de la zone commerciale de la chartreuse, desserte bus, parking d’entreprise et restaurants à proximité

Contrat : CDI temps plein (37h hebdomadaire), prise de poste dès que possible

Salaire : Fixe de 2196€ BRUT/mois + Primes trimestrielles + Prime d’assiduité + Tickets restaurant 8€/jour + participation aux bénéfices + avantages CSE

Horaires : Amplitude d’ouverture de 8h30 à 19h du Lundi au Vendredi,

Pour en savoir plus sur le groupe, c’est ici :

https://www.iteractii.net/

https://www.linkedin.com/company/dpi-smart-customer-experience/

https://www.linkedin.com/company/iteractii/

De formation commerciale, vous justifiez d'un BAC+2 et d'une expérience significative dans le management d'une équipe commerciale, acquise idéalement en centre d’appels. Votre excellent relationnel, allié à votre sens du client et à votre écoute vous permettront de faire grandir votre équipe.

Une expérience de 2 ans sur un poste de management est nécessaire.

Vous maîtrisez les techniques de vente par téléphone et les outils bureautiques, surtout Excel.

Qualités requises : esprit d'équipe, rigueur, autonomie, pédagogie, gestion des priorités , force de proposition et prise d’initiative .

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