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Open nowPosted 8 days ago

Executive Information Technology

Dr. B. Lal Clinical Laboratory6 open roles

Where
Jaipur
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Your applicationOpen nowExecutive Information TechnologyDr. B. Lal Clinical Laboratory · Jaipur

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 8 days ago

The posting

Role Clarity | Information Technology Executive

Department: Business Tranformation

Reporting To: HOD I T

Role Definition:

The Senior Executive is responsible for day-to-day user support, ticket resolution, infrastructure maintenance, basic network and hardware security, and adherence to IT process documentation. The role ensures smooth functioning of all user-facing IT systems, supports technical issue resolution, and helps maintain compliance and governance at the ground level.

Deliverables:

  • Timely User Support & Ticket Management
  • IT Infrastructure & Network Uptime
  • Endpoint Security & Compliance Support
  • Documentation and Process Adherence

Task and Activities:

User Support & Ticket Management

  • Respond promptly to IT support tickets raised by internal users across functions and locations
  • Troubleshoot common user issues: system slowness, login problems, printer and scanner errors, internet disruptions, and email access.
  • Escalate unresolved issues to the next-level IT team with proper logs and initial troubleshooting steps documented.
  • Maintain and update the helpdesk ticket status daily. Follow up with users post-resolution to ensure satisfaction and request feedback for CSAT tracking.
  • Highlight recurring technical issues to the Manager for root cause analysis and long-term resolution planning.

IT Infrastructure, Network & Support

  • Conduct daily checks on local infrastructure elements including internet, routers, LAN cables, biometric attendance systems, printers, and telephony systems.
  • Perform branch-level IT health checks (branch PCs, UPS, biometric, internet speed, network sharing) and report deviations proactively.
  • Assist in new user hardware setup—install OS, configure email, join domain, assign printer access, and ensure patch compliance.
  • Support system updates and shutdown protocols during server maintenance or power downtime.
  • Coordinate with vendors for equipment servicing and monitor SLA adherence (e.g., AMC for printers, routers, CCTV).
  • Maintain inventory logs for issued hardware: laptops, desktops, LAN switches, USB drives, power backups, etc.

Hardware & Network Security

  • Ensure endpoint devices have updated antivirus and system firewalls enabled at all times.
  • Perform weekly checks on USB access, device control software status, and unauthorized software installation.
  • Conduct system-level cleanups for junk files, disk usage, and system performance issues.
  • Monitor and report any suspicious user activity or shared logins, and disable accounts of exited employees as per SOP.
  • Assist in implementing corrective actions based on findings from internal security reviews or external audits
  • Support IT team in maintaining compliance logs—access request forms, software license registers, and patch update records.

IT Process Quality & Documentation

  • Fill and update daily, weekly, and monthly checklists related to IT hardware status, ticket closures, backups, and antivirus updates.
  • Ensure user handover forms, hardware issue forms, and access request formats are filled accurately and stored properly.
  • Maintain SOP folders for system use (e.g., printer configuration, LIMS access process, password reset).
  • Assist in versioning and filing of updated IT process documents; help the manager during quarterly document reviews and audit prep.
  • Support documentation during internal audits including device list updates, process adherence proof, and IT policy handover.

Success Metrics:

  • % of tickets closed within defined TAT
  • CSAT ≥ 4.8 from internal users
  • Zero system downtime in supported areas
  • Zero critical issues in internal/external audits
  • 100% adherence to IT non-negotiables and documentation updates
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