Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Customer Success Engineer (Upgrades)

Duck Creek Technologies34 open roles

Where
Columbia, SC
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Engineer (Upgrades)Duck Creek Technologies · Columbia, SC

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Duck Creek Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Duck Creek Technologies postings stay open a median of 28 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 5 days ago

Duck Creek Technologies median: 28 days open

The posting

JOB DESCRIPTION: Duck Creek Technologies LLC has multiple openings for the position of Customer Success Engineer (Upgrades) based out of our office at 1441 Main Street, Suite 400, Columbia, SC 29201. Note, this is a hybrid position whereby the employee will work both from home and from the aforementioned office address. Hence, the employee must live within a reasonable commuting distance of this address. Primary Job Functions/Responsibilities are as follows:

• Act as a liaison to senior customer and internal stakeholder leadership, leading technical status updates and supporting customer and internal technical escalations for assigned customers.

• Cross Duck Creek collaboration to ensure integration patterns, platform configuration requirements, and technical standards defined by Enterprise Architecture, SaaS Operations, and Product teams are implemented successfully by Duck Creek and Partner implementation organizations, with oversight from the customer assigned CSE.

• Drive collaboration with other Duck Creek and SI Sr. Managers to support overall solution success and improve operational efficiency through automation and the maturing of engineering standards, technical processes, and tools that enable Customer Success and revenue objectives.

• Drive a culture of accountability and engineering focused customer centricity set by CSE leaders to meet Duck Creek and customer technical and business objectives and goals.

• Support customer and SI development and maintenance of Project Technical Solution Architecture documents that define the agreed solution architecture for a project, including scope, interface and API design, impacted components, integration dependencies, technical risks, performance considerations, and necessary trade offs, including opportunities for reuse.

• Manage environment dependencies with other OnDemand and cloud operations teams to ensure that required environments, integrations, and infrastructure components are delivered and maintained in a timely and performant manner through proper environment provisioning, configuration, and integration readiness.

• Interface directly with SI technical teams and client engineering resources to provide architectural guidance, support technical troubleshooting, and ensure adherence to Duck Creek technical standards, integration methodologies, and cloud operating practices.

This position does not require travel.

MINIMUM REQUIREMENTS: The position requires a bachelor's degree in Computer Science, Computer Applications, Information Technology, Software Engineering or Computer Engineering. The position requires 10 years of progressively-responsible, post-baccalaureate experience in the job offered, as an Application Specialist/Lead, Developer, in a related solution

architecture position. The position requires the following number of years of professional experience with each of the following:

1) 10 years: Implementing software applications and/or conducting architecting activities.

2) 8 years: Implementing P&C insurance software and acting as a technical or solution architect.

3) 8 years: XML, XSD, XSLT, Webservices, C#, .NET Framework and .NET Core, MVC, Entity Framework, SQL, Visual Studio, Angular JS, Java Script, PowerShell Script.

4) 6 years: Devops, CI/CD, release management designing deployment and go live strategies involving Octopus/Jenkin

5) 6 years: Using SaaS related infrastructure along with Microsoft Azure, Virtual Machines, and Azure Active Directory.

6) 6 years: Operating in a P&C insurance customer/client success capacity.

7) 3 years: Communicating project status to senior customer leadership and internal stakeholders.

Candidates who are interested in this position should click “Apply”.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Duck Creek Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Duck Creek Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Duck Creek Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.