Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Products & Services Manager (Senior or Lead) - Residential DSM Programs

Duke Energy64 open roles

Where
St. Petersburg, FL
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowProducts & Services Manager (Senior or Lead) - Residential DSM ProgramsDuke Energy · St. Petersburg, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Duke Energy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Duke Energy postings stay open a median of 9 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted yesterday

Duke Energy median: 9 days open

The posting

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, November 9, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Summary

This role entails overseeing the management and operation of profit and loss (P&L) of specific products, programs, and services. Responsibilities include assisting in the development of programs using a portfolio approach to enhance customer satisfaction and profitability while minimizing overall costs.

The Products & Services Manager owns day-to-day and long-term management and operation of EnergyWise Home, Duke Energy Florida's residential demand response (DR) program, and its multi-year switch modernization effort. DR programs help keep the electric grid reliable and affordable by temporarily reducing customer energy use during periods of peak demand or system emergencies, lowering the need to build or run costly peaking generation. Through EnergyWise Home, participating customers allow Duke Energy to briefly cycle select home equipment, such as central air conditioning, electric heating, water heaters, and pool pumps, using a load control switch installed at the home, in exchange for monthly bill credits. The modernization effort replaces legacy one-way load control switches with two-way cellular technology to improve program reliability and load reduction during peak and emergency conditions. This role develops and manages integrated program plans, including financial planning (P&L, capital and O&M), annual replacement scope, timelines, milestones, and resource needs. The position coordinates contractors, technology vendors, internal operations, IT, finance, and regulatory partners so that customer outreach, scheduling, field installation, and enrollment work together. It is also responsible for identifying and managing program dependencies, risks, and critical path activities to keep the program on schedule, on budget, and in compliance.

Responsibilities

Program & Switch Modernization Management

  • Define program scope, goals, and deliverables for EnergyWise Home and the switch modernization program in collaboration with management and stakeholders.
  • Develop and maintain the multi-year replacement plan and 5-year business plans, including annual scope, capital and O&M forecasts, and monthly actuals-versus-forecast reviews, aligned with portfolio objectives and organizational strategy.
  • Manage installation contractors and technology vendors, including statements of work, pricing, technician staffing ramp-up, performance metrics, and invoice review.
  • Oversee the end-to-end customer replacement process, including outreach campaigns, the customer-facing scheduling tool, field service requests, and enrollment/unenrollment processing.
  • Monitor program progress, device performance, and installation results, identifying and resolving issues or roadblocks.
  • Promote a culture of continuous improvement, automation, and data-driven decision-making across program operations.

Stakeholder, Risk & Compliance Management

  • Facilitate stakeholder meetings, leadership updates and prepare governance and estimate materials to maintain alignment and address concerns.
  • Coordinate with IT, Finance, Customer Operations, Marketing, Legal, and Regulatory teams on system changes, cost recovery, and regulatory reporting.
  • Conduct peer review of program data and results for regulatory filings, audits, and jurisdictional presentations.
  • Make sure customer communications and outreach channels comply with applicable regulations and company policy.
  • Identify risks and implement strategies to mitigate potential impacts on program delivery, customer experience, and demand response availability.

Operations Support & Continuous Improvement

  • Provide guidance and direction to cross-functional team members, field advisors, and contractors supporting the program (no direct reports).
  • Analyze operational data (device testing results, installation metrics, scheduling performance) to prioritize replacement scope and improve outcomes.
  • Ensure program documentation, procedures, and operating manuals are current, organized, and accessible.
  • Conduct post-program and annual reviews to capture lessons learned and apply them to future replacement years.

Basic/Required Qualifications

*Note: This posting is for one open position. Dependent on relative experience, the level to which a candidate is aligned is outlined below.

Senior Products & Services Manager

  • A Bachelor’s degree in Business, Finance, Engineering, or other related degree and a minimum of 3 years of related work experience or
  • An Associate’s degree and a minimum of 5 years of related work experience or
  • A High School Diploma/GED and a minimum of 7 years of related work experience

Lead Products & Services Manager

  • A Bachelor’s degree in Business, Finance, Engineering, or other related degree and a minimum of 5 years of related work experience or
  • An Associate’s degree and a minimum of 7 years of related work experience or
  • A High School Diploma/GED and a minimum of 9 years of related work experience

Additional Preferred Qualifications

  • Masters Degree in business, Finance, Engineering or equivalent.
  • Proven financial and business acumen, including capital project planning, forecasting, and budget management
  • Experience with demand response, load management, or utility customer programs
  • Familiarity with customer, billing, and work-management systems, system integrations, and vendor-hosted platforms
  • Analytics capability/ proven ability to analyze operational and market data (e.g., Excel, Power BI, SQL) to develop successful customer and product strategies and plans
  • Demonstrated experience in change management, process integration and implementation
  • Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels

Working Conditions

  • Primarily office-based in St. Petersburg, FL, with periodic travel to customer premises, warehouse facilities, and contractor sites across the Duke Energy Florida service territory.
  • May require support during demand response events or emergency conditions outside normal business hours.
  • Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees must live within a reasonable commute to their designated Duke Energy facility, not greater than 50 miles one way. Employees are expected to report to their assigned Duke Energy facility as required and directed by their manager, on average 3 full workdays per regular workweek.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

Yes

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

Privacy

Do Not Sell My Personal Information (CA)

Terms of Use

Accessibility

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Duke Energy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Duke Energy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Duke Energy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.