The posting
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We are Dulcedo
The Role At A Glance
Your Role In Action
- Collections Driver: You own the daily follow-up on outstanding and over-90 balances: reminders, calls, direct conversations with client payables teams, and the discipline to stay on a file until it clears.
- Credit Steward: You implement credit policies and procedures, apply limits and terms, and run credit checks on new clients so that timely payment and client retention stay in balance.
- Ledger Guardian: You reconcile the accounts receivable ledger, verify discrepancies and make sure every payment is accounted for and properly posted.
- Dispute Resolver: You handle billing disputes with clients directly and professionally, protecting the relationship while protecting the receivable.
- Reporting Owner: You generate the statements and reports on AR status and track the indicators that matter: DSO, aging, collection effectiveness, bad debt to sales, dispute rate.
- Process Refiner: You review AR processes and policies, find the friction and remove it, keeping the function efficient and compliant with internal standards and external regulations.
- Automation Advocate: You bring technology into the workflow, automating invoicing, reminders and collection steps wherever a system does the job better than a person.
- Cross-Team Partner: You coordinate with Agents, Talent Management and Operations to keep billing accurate and resolve the operational issues that slow payment down.
- Risk Manager: You identify and mitigate credit and collection risk across the client base before it reaches the aging report.
- Trend Reader: You analyze the patterns in receivables and bring forward recommendations that reduce outstanding balances and improve profitability.
What You’re Bringing With You
- 6+ years of experience in accounts receivable, collections or accounting operations;
- A thorough grounding in accounting principles, backed by a diploma or degree in accounting, finance or a related field;
- Hands-on command of the full AR cycle: invoicing, collections, cash application, reconciliations and dispute resolution;
- Working knowledge of credit procedures: credit checks, limits and payment terms, and how to apply them without losing the client;
- Fluency in an ERP; hands-on NetSuite experience is a strong asset, since it is the system this function runs on;
- Comfort with AR metrics and reporting (DSO, aging, CEI, bad debt to sales) and the Excel skills to build and explain them;
- Excellent written and spoken communication, with the tact to handle a past-due account and keep the relationship intact;
- Serious organizational discipline: several deadlines in motion at once, none of them dropped;
- Professional fluency in English; French is a strong asset for our Montreal office;
- Experience in a talent agency, entertainment, media, advertising, creative or similar industry is an asset.
Soft Skills & Dulcedo DNA
- At Dulcedo, we look for more than just a CV - we look for energy.
- You’re known for your initiative, curiosity, and genuine drive to make things happen.
- Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious.
- You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment.
- You’re a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward.
- In short, you’re driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo’s culture.
Life at Dulcedo!
- Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it!
- 12 Monthly Personal Days : One extra day off every month to recharge and relax
- Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease.
- Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for?
- Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place.
- Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week.
- Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones.
- Room to Grow : Take advantage of real internal mobility in a fast-growing company where “sky’s the limit” isn’t just a saying.
- The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.
As an equal opportunity employer, we are committed to making sure everyone feels included, supported, and valued. Should you require any accommodations during the application process, please write to [email protected] and we will adjust the process to your needs.



