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Open nowPosted 5 days ago

IT Service Desk 实习生（长期/车联网）

DXC Technology1,098 open roles

Where
CHN - WUHAN
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Your applicationOpen nowIT Service Desk 实习生（长期/车联网）DXC Technology · CHN - WUHAN

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on DXC Technology's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. DXC Technology postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 5 days ago

DXC Technology median: 7 days open

The posting

Job Description:

IT Service Desk 实习生（长期/车联网）

岗位定位

面向大三在校学生，实习期间按照 Vehicle L1.5 Service Desk Agent 方向进行定向培养。

主要支持智能网联汽车、车联网平台、车辆 App 及后台服务相关的日常 Service Desk 工作。实习期间由项目团队安排 1对1 Mentor 指导，通过培训、实际项目实践和阶段性评估，逐步培养未来正式 Service Desk Agent 所需能力。

主要工作内容

  • 协助 Agent 处理和跟踪 Incident、Service Request 等日常工单。
  • 协助完成工单信息整理、状态更新、分类及流转。
  • 协助监控系统告警、车辆服务异常及用户问题。
  • 学习 Incident Management、SLA、Escalation 等基础流程。
  • 协助整理中英文邮件、Ticket Comment、Incident Timeline 及运营数据。
  • 协助维护 SOP、Knowledge Base、FAQ 等项目文档。
  • 随能力提升，逐步参与基础工单独立处理及 Incident 支持工作。

任职要求

  • 本科大三在校学生，计算机、软件工程、信息管理、电子信息、自动化、车辆工程、通信、英语等相关专业优先，但不作为硬性要求。
  • 对 IT、智能网联汽车、车联网、技术支持或 IT 运维方向感兴趣。
  • 具备基本英文阅读和书写能力，能够阅读英文邮件、操作文档及系统信息。
  • 学习能力强，能够快速理解新业务、新系统和新流程。
  • 具备良好的沟通表达能力和团队合作意识。
  • 责任心强，工作认真细致，对时间、数据和系统信息敏感。
  • 能够按照 SOP 和流程规范执行工作，遇到不确定问题能够主动沟通和升级。
  • 熟悉 Excel、PowerPoint、Outlook、Teams 等基础办公工具。

具备 ITIL、Jira、ServiceNow、Power BI、Python、SQL、Power Automate 等相关知识者优先，但不作为硬性要求。

培养机制

  • 安排 1对1 Mentor 全程指导。
  • 提供车辆业务、Service Desk、Incident Management 等专项培训。
  • 通过实际 Case、工单处理、模拟 Incident 等方式进行实践培养。
  • 定期进行能力反馈和阶段性评估。

培养重点包括：

业务理解、工单处理、Incident Management、英文沟通、问题分析、责任意识和跨团队协作能力。

工作时间

  • 周一至周五：09:00–18:00
  • 8小时工作制。
  • 法定节假日按照公司安排正常休假。
  • 如因课程、考试、答辩等原因需返校，可提前申请请假并做好工作交接。
  • 实习工资按照实际出勤天数结算，具体标准以公司实习协议为准。

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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