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Open nowPosted 33 days ago

Application Support Analyst

dyedurham10 open roles

Where
Cape Town, South Africa
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Your applicationOpen nowApplication Support Analystdyedurham · Cape Town, South Africa

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  2. 3.5%3 days
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  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 33 days ago

The posting

Job Purpose:

You will provide technical support and maintenance for our business-critical applications, ensuring they run efficiently and meet the needs of our clients. Your expertise in troubleshooting, problem-solving, and collaboration will be essential in delivering timely and reliable support to our clients and stakeholders.   Specific Responsibilities:

Demonstrate client-first approach in all tasks and strive for delivering exceptional client experiences Troubleshoot and diagnose application issues to identify a workaround/solution to mitigate and/or resolve the impact Perform proactive monitoring & respond to application related alerts Conduct root cause analysis (RCA) for recurring issues and major incidents, to identify corrective and preventive actions and areas for process improvement Ensure tickets are updated at regular intervals with quality status updates until closure Execute service requests such as configuration updates, data updates, report generation etc.  Support product releases as needed Collaborate with development teams, infrastructure, third-party vendors and other internal stakeholders as needed Maintain technical documentation, including SOPs (Standard Operating Procedures), configuration, and troubleshooting guides  Execute test plans following patching and other activities ensuring application quality and stability Participate in post-implementation reviews, identifying lessons learned and areas for improvement Support Business Continuity, Disaster Recovery, Penetration Tests, Upgrade related activities etc. as needed Work in a round-the-clock shift model providing 24/7 support. Participate in on call rotations on holidays and weekends Support auditing requirements Ensure compliance with IT policies, procedures, and standards, as well as industry regulations and best practices Stay current with industry trends, best practices, and emerging technologies, applying this knowledge to improve application support capabilities

  Knowledge, Skills & Experience:

1-3 years of overall experience, with at least 1 year of experience in application support, technical support, or a similar role. Cloud Skills (AWS, Azure & GCP): Hands-on experience supporting applications hosted on AWS, Azure, and Google Cloud Platform (GCP). Familiar with virtual machines, containers (Docker/Kubernetes), networking basics (load balancers, DNS), IAM/user access, and cloud databases. Comfortable using cloud monitoring and logging tools (CloudWatch, Azure Monitor, GCP Operations Suite) to investigate issues and support incident and change management. Multi-cloud exposure preferred. Experience with database management systems (e.g., SQL Server, PostgreSQL, MySQL, MongoDB, Oracle). Excellent problem-solving, analytical, and troubleshooting skills. Strong communication and interpersonal skills, with ability to work with technical and non-technical stakeholders. Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines. Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.

Good to Have:

Strong scripting skills (e.g., PowerShell, Bash, Perl) Experience with one or more programming languages (e.g., Java, .NET, Python) ITIL knowledge of IT service management best practices 

  Other Contextual Information/Special Features:

This team supports our global environment (Australia, UK, Canada, South Africa), these open vacancies primarily will support Australia so shift times will be between 6pm - 3am SAST.  This position is fully remote.

 

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