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Open nowPosted today

Customer Service Manager

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.

Pay
SGD 5,000 – SGD 6,000 a month
Where
West, Singapore
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Your applicationOpen nowCustomer Service ManagerEASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. · West, Singapore

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted today

The posting

Key Responsibilities:

· Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.

· Develop and implement strategies to improve service quality, operational efficiency, and business growth.

· Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.

· Monitor team performance, drive improvements, and promote a positive team culture.

· Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.

· Build strong relationships with customers and business partners.

· Prepare monthly department performance reports and improvement plans.

· Perform other duties as assigned by Management.

Job Requirements:

· Diploma or bachelor’s degree in related field.

· Minimum 5 years of experience in Customer Service Management.

· Strong leadership, problem-solving, and decision-making skills.

· Excellent communication, interpersonal, and stakeholder management skills.

· Able to lead teams, prioritise tasks, and work effectively under pressure.

· Proactive, hands-on, and customer-focused mindset.

· Experience with ERP/NAV systems is an advantage.

Working Hours: 5.5 days (Alternate Saturday)

Monday to Friday: 7am to 4pm and Alternate Saturday 7am to 12pm

Work Location: 5 Jalan Tepong (Transport provided: Pick-up at Lakeside MRT)

Attractive Staff Benefits: Performance bonus, medical benefits, and staff purchase, etc

Posting text belongs to the employer. Removal requests: contact us.

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