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Open nowPosted 472 days ago

Agente de Reservas

EASY STAR GESTAO DE NEGOCIOS LTDA.

Where
São Paulo, SP, Brasil
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Your applicationOpen nowAgente de ReservasEASY STAR GESTAO DE NEGOCIOS LTDA. · São Paulo, SP, Brasil
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EASY STAR GESTAO DE NEGOCIOS LTDA.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 472 days ago

The posting

Se você se comunica com clareza, tem atenção aos detalhes e sabe como proporcionar uma experiência acolhedora do início ao fim de uma estadia — essa vaga é pra você!

Na Easy Star, buscamos um(a) profissional com experiência em locação por temporada (short stay) e domínio das principais plataformas do setor. Essa função é responsável por acompanhar de forma ativa e estruturada toda a jornada do hóspede, garantindo uma operação fluida, bem comunicada e alinhada com o padrão de qualidade da empresa.

O trabalho envolve atendimento direto ao hóspede, gestão de reservas, comunicação com proprietários, interação com a equipe de limpeza e manutenção, e registro de processos em sistemas internos. É essencial ter organização, postura profissional e visão sistêmica para manter a excelência nas entregas diárias.

- Apresentar sempre as melhores opções de reserva aos hóspedes e clientes

- Contatar clientes para preparação de check-in e atualização do sistema

- Ser o ponto de contato dos hóspedes durante a estadia, oferecendo suporte e atendimento personalizado

- Liberar acesso dos hóspedes nas portarias, garantindo uma entrada tranquila

- Elaborar a programação e acompanhar a execução das equipes de limpeza, assegurando a higienização dos ambientes

- Acompanhar a execução de serviços de manutenção preventiva e corretiva nas unidades, garantindo o perfeito estado das acomodações

- Efetuar o check-list de utensílios dos apartamentos para reposição, mantendo a qualidade dos serviços oferecidos

- Garantir a padronização dos serviços, visando a satisfação dos hóspedes

- Oferecer apoio operacional conforme a necessidade, colaborando para a eficiência das operações

Requisitos obrigatórios:

• Experiência prévia com locação por temporada (short Stay)

• Conhecimento das plataformas: Stays, Booking, Airbnb, Expedia e Field Control

• Vivência com atendimento ao cliente e comunicação via WhatsApp e e-mail

• Boa escrita, organização, proatividade e senso de responsabilidade

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