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Open nowPosted 62 days ago

Customer Success Manager

Easygenerator16 open roles

Where
Dubai
Work mode
Hybrid
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Your applicationOpen nowCustomer Success ManagerEasygenerator · Dubai

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Easygenerator's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Easygenerator postings stay open a median of 22 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 62 days ago

Easygenerator median: 22 days open

The posting

As a Customer Success Manager at Easygenerator, you work in an international environment, partnering with global brands to help them achieve their learning and business goals. You build strong relationships with key stakeholders, develop and execute customer success plans, monitor account health, proactively address risks, and drive customer satisfaction, long-term retention, and growth.

What you will be doing

- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.

- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.

- Objectively assess account health scores and proactively take action to improve them.

- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.

- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.

- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.

- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

What you will bring

- A bachelor's degree or higher.

- 2–3 years of Customer Success or key account management experience

- Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.

- A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.

- A customer-oriented approach, with the ability to identify the real need behind a request.

Nice to have

- A passion for HR tech and familiarity with the latest trends in the space.

Ready to Join Us? If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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