The posting
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
The Opportunity: ECI has an exciting opportunity for an experienced Senior Project Manager to join our Hong Kong team. The Senior Project Manager (SPM) is a leader responsible for the successful delivery of client implementations and infrastructure projects. Serving as a trusted advisor to clients and internal stakeholders, the SPM provides project leadership, governance, and oversight from initiation through completion. The SPM collaborates with Sales, Engineering, and Professional Services teams to develop implementation strategies, contribute to Statements of Work (SOWs), and ensure successful project outcomes. They drive process improvements, mentor team members, proactively manage risks, and foster strong client relationships that promote customer success, retention, and growth.
This is an onsite role with a strong preference for candidates to be based in the Hong Kong area.
What you will do:
Manage site-level and regional projects of moderate scope and complexity. Coordinate multiple related projects to ensure consistency in delivery and customer experience. Apply PMI methodologies and internal project management standards to define project scope, schedule, resources, and deliverables. Develop and maintain project schedules using Microsoft Project and other project management tools. Build and maintain effective working relationships with clients, stakeholders, vendors, and internal teams. Execute project plans and timelines to ensure successful delivery and alignment with customer objectives. Collaborate with clients, subject matter experts, and vendor partners to gather, document, and validate business and technology requirements. Facilitate regular project team meetings to monitor progress, address risks, and resolve issues. Lead client-facing status meetings, providing clear communication on project milestones, timelines, risks, and changes. Manage project scope, schedules, and deliverables while ensuring adherence to quality standards and customer expectations. Identify opportunities to improve project execution, team collaboration, and customer outcomes. Contribute to the continuous improvement of project management processes, tools, and best practices. Escalate project risks and issues as appropriate while driving resolution and maintaining stakeholder alignment. Mentor and support junior project managers and project coordinators when needed.
Who you are:
BA/BS degree and/or 5+ years of experience with a minimum of 3 years of end user support. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle. Strong documentation skills. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly language. Highly self-motivated and directed. Sharp attention to detail. Proven analytical and problem-solving abilities. Capable of multitasking in a high pace environment, effectively and efficiently. Exceptional customer service orientation. Ability to demonstrate client sensitivity. Experience working in a team-oriented, collaborative environment. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Ability to read communication styles of project stakeholders who come from a broad spectrum of disciplines. Able to defuse tension among project stakeholders.
Bonus points if you have:
Proficiency in Microsoft Office, Project & Visio. High-level understanding of most of the following technologies preferable:
Networks, routers, firewalls, switching, circuits, wireless, DNS, VPN and WAN acceleration. Server hardware and storage. Data Center power and cooling. IP Telephony.
High- level understanding of IT-related construction projects preferable, including:
Server room electrical requirements Server room HVAC requirements IT cable plant design
Basic understanding of Finance.
ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you’d be a great fit and are ready for your best job ever, we’d like to hear from you!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Onsite
