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Open nowPosted 3 days ago

MONITOR DE ATENDIMENTO

edenpeople349 open roles

Where
Brazil - Campo Bom
Work mode
Hybrid
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Your applicationOpen nowMONITOR DE ATENDIMENTOedenpeople · Brazil - Campo Bom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on edenpeople's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. edenpeople postings stay open a median of 24 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: posted 3 days ago

edenpeople median: 24 days open

The posting

Take a step forward and let Edenred surprise you.

Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.

We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Sobre a vaga:

Como Monitor de Atendimento você será responsável por supervisionar e monitorar as interações entre os Assistentes de Suporte e os clientes, garantindo a qualidade do serviço prestado e o cumprimento dos padrões estabelecidos pela empresa. Além disto, cuidará dos temas de Melhoria de Processos do processo de acompanhamento junto a Gestão, realizando análises de dados, mapeamento de oportunidades, diagnósticos de disponibilidades das frotas dos clientes.

Principais Responsabilidades:

  • Escuta e analisa as chamadas realizadas pelos operadores de atendimento ao cliente para avaliar a qualidade do atendimento, a precisão das informações fornecidas e a aderência aos procedimentos estabelecidos
  • Fornece feedback aos assistentes, destacando pontos fortes e áreas que precisam de melhoria
  • Conduzir treinamentos e sessões de capacitação para os assistentes com o objetivo de melhorar suas habilidades de comunicação, resolução de problemas e atendimento ao cliente
  • Acompanha e analisar as métricas de desempenho, como tempo médio de atendimento, tempo de espera, taxa de resolução de problemas e satisfação do cliente
  • Contruir relatórios detalhados das avaliações de chamadas, feedback fornecido aos operadores e métricas de desempenho
  • Conduzir reuniões com clientes para tratar dos indicadores
  • Conduzir reuniões com áreas internas e clientes para mapeamento de melhorias e necessidades referente a disponibilidade da frota
  • Realizar análise de dados e identificar insights que gerem resultado para o cliente
  • Preparar apresentações gerenciais de entrega de resultados
  • Mapear processos e identificar oportunidades de melhoria
  • Propor iniciativas que otimizem as etapas da jornada de manutenção do cliente.

Requisitos:

  • Ensino Médio Completo desejavel superior em andamento;
  • Conhecimento intermediário/avançado em Excel e apresentações em PowerPoint.
  • Conhecimento com ferramentas de melhoria contínua: Lean Manufacturing e Six Sigma;
  • Facilidade em trabalhar com metodologias ágeis;
  • Facilidade com analises, bem como, comunicação fluida, fácil relacionamento interpessoal

Diferencial:

  • Atuação com monitoria de ligações ou gestão técnica de equipes.

Informações complementares: Local de trabalho: Campo Bom - RS

Modelo de trabalho: Híbrido

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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