The posting
Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
Process Owner
Salary: Up to £55,000 per annum + Bonus
Swindon/London – Hybrid
This is a fantastic opportunity for an experienced process driven individual to join the ‘Portfolio Tools & Process team’ who are responsible for deploying tools and processes across Paytech to support PayTech’s portfolio delivery. This involves over 300 people in Market Success Delivery, Product & Technology departments.
This role presents an opportunity to be part of a fast-moving environment where you will be contributing to the team’s key objectives which include:
- Providing financial metrics and breakdown to provide give financial insights
- Providing a single reference point for all employees for the end-to-end portfolio delivery process
- Administrating and maintaining the tooling to maximise benefits for Paytech.
- Providing KPIs on portfolio delivery to provide business insights aligned to the strategic goals
- Enabling Paytech to run an efficient, standardised delivery process, utilising tooling for the business to make informed decisions
What you will be doing:
Process:
- Stakeholder Engagement: Actively engage, and maintain strong working relationships, with stakeholders to gain insights and drive continuous improvement in the portfolio delivery process methodology.
- End-to-End Oversight: Oversee the design and execution of portfolio delivery processes from inception to completion, ensuring alignment with business goals.
- Process Evaluation and Design: Standardise, evaluate, design, implement, control, monitor, and measure portfolio delivery processes to ensure they meet organizational standards and strategic objectives.
- Quality Assurance: Identify and eliminate defects in portfolio delivery processes.
- Innovative Solutions: Foster innovation while minimizing disruption to existing processes, ensuring a seamless transition to new processes.
Tools:
- Process Implementation: Implement portfolio delivery processes set up in portfolio delivery tools (e.g. JIRA, Tempo)
- Configuration Changes: Support implementation of portfolio delivery tool configuration changes
Management of Change:
- Document, educate & train: Create comprehensive documentation and training materials for users of the portfolio delivery model, processes and tools to ensure the information is easily found and referenced.
- Facilitate process rollout: Lead the rollout of new and updated processes, ensuring efficient implementation and adoption of changes within the organization.
- Communicate Process & Tool Changes: Inform and train users of the portfolio delivery model about any new processes, or changed processes, facilitating their understanding and ensuring adoption.
- Share Innovations and Updates: Effectively communicate new ideas and process changes to impacted teams, fostering collaboration and alignment across the organization.
Control:
- Evaluate Post-Implementation Benefits: Monitor and assess the benefits of processes after implementation to ensure quality, efficiency, and ongoing improvement.
- Enhance Delivery Capabilities: Provide key performance indicators (KPIs) and analytics to offer insights into the delivery process, identifying opportunities for enhancement and developing actionable plans with clear improvement goals.
- Troubleshoot and Optimise Processes: Identify and resolve issues in both current and new processes to drive improvements.
- Support strategic decision making: Responsible for providing metrics and tracking of KPIs to inform strategic decision making.
What you will bring:
Education:
- Bachelor’s degree, or equivalent experience
Professional Experience:
- Relevant experience in a process orientated role, or involvement in improvement initiatives with measurable results
- Experience of managing multiple stakeholders towards a common goal
- Experience of implementing and designing, managing and implementing multiple processes simultaneously
- Experience and knowledge of Change Management
- An understanding of project management methodologies and implementing agile portfolio delivery methodology for ambitious organisations like Paytech would be beneficial
- Experience of metrics and measures for tracking of KPIs to inform strategic decision making
- Experience of preparation of training materials and delivery of training.
Technical skills:
- Experienced JIRA administrator would be beneficial
- Familiar with JIRA and Confluence as a user is beneficial
- Understanding of Reporting tools and business KPIs would be beneficial
- Strong analytical ability to draw correct conclusions based on data collated
- Ability to establish and govern portfolio delivery processes
Soft skills:
- Ability to analyse, summarise and draw conclusions from data
- Adopts a methodical approach with strong attention to detail & technicalities
- Strong oral and written communication skills and not afraid to challenge
- Adaptable and highly organised with the ability to prioritise and manage own workload
- Self-motivator, who takes ownership of their work’ and thrives in a fast-paced environment
- Adopts a structured and process driven approach
- Ability to multitask delivering multiple processes & objectives concurrently
- Commitment to continuous improvement
- Positive ‘can-do’ attitude, determined, enthusiastic and resilient
- Ability to motivate & influence others
- Ability to work in a team to reach a common goal
- Aptitude and commitment to developing a good understanding of Paytech’s strategy, culture, and products
Why Edenred PayTech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing.
As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
Diversity:
Edenred PayTech are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
Apply now and Vibe with Us!
