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Open nowFirst seen 3 days ago

Evening IT School Support - FT

Education Affiliates273 open roles

Where
Rego Park, NY, USA
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Your applicationOpen nowEvening IT School Support - FTEducation Affiliates · Rego Park, NY, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Education Affiliates's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Education Affiliates postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Education Affiliates median: 1 days open

The posting

JOB DESCRIPTION

Information Technology School Support

Reports to: Campus President

Position Summary:

The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students, and faculty.

Essential Duties and Responsibilities:

  • Responds to administration/faculty/student inquiries concerning system(s) operations.
  • Diagnoses system hardware, software, and operator problems. Provides updates to the College President on open tickets/problem resolutions.
  • Tracks, prioritizes, and documents requests using an IT support request system.
  • Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
  • Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
  • Performs regular updates to servers.
  • Installs and builds cables for the campus.
  • Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
  • Documents systems processes and procedures.
  • Other duties as assigned.

Student Support (Residential/Hybrid)

  • Responsible for setting up student accounts.
  • Responds to and troubleshoots all student inquiries regarding access to their accounts, laptops for online classes, and other software required for their courses.

Administration/Faculty Support

  • Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners, and department-specific software.
  • Educates administration/faculty on the basics of equipment and software.

Skills/Competencies/Qualifications:

  • 2-5 years of IT support experience
  • Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.

Classification: Non-Exempt

Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.

Travel: Some

Working Environment: Interior/Office

Skills/Competencies/Qualifications:

· 2-5 years of IT support experience

Education Requirements:

Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.

Classification: Non-Exempt

Work Hours: Forty per week but may vary daily. Evening hours and some weekend hours may be required.

Travel: Some

Working Environment: Interior/Office

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