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Open nowPosted 563 days ago

IT Helpdesk

egyptian-service-card20 open roles

Where
Cairo, Egypt
Work mode
On site
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Your applicationOpen nowIT Helpdeskegyptian-service-card · Cairo, Egypt

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 563 days ago

The posting

Location: Multiple Locations Terms: Full-Time, On-Site

Summary: Help Desk Support personnel serve as the first point of contact for IT-related issues within each company. They assist end-users with troubleshooting hardware, software, and network problems.

Key Responsibilities:

  • Respond to user requests and incidents via ticketing systems, phone, or in person.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, and peripherals.
  • Assist with software installation, updates, and licensing.
  • Escalate unresolved issues to appropriate technical teams.
  • Maintain detailed documentation of incidents and solutions.

Qualifications:

  • Associate or Bachelor's degree in Information Technology, Computer Science, or equivalent.
  • 1-2 years of experience in technical support or a similar role.
  • Familiarity with Windows/Mac OS, Microsoft Office, and basic networking.

Certifications:

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate

ITIL Foundation

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