The posting
Job Description
The Senior Operations Manager is responsible for building and optimizing strong practice operations and leadership across assigned Mount Sinai Health System departments.
In collaboration with department operations teams, this individual is focused on the success of our health center operations through exemplary people leadership, structured problem-solving, and data-driven process improvement. The Senior Operations Manager is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System.
Responsibilities
Manage Department or Workcenter Operations
- Oversee operation, budgeting, and administrative activities to drive high value performance.
- Ensure the delivery of a human-centric experience across health centers.
- Support direct reports in maintaining efficient and effective operations.
- Monitor operational performance using key customer, patient, and operational performance indicators.
- Identify and address operational issues. Work with team members to resolve issues quickly and thoughtfully. Ensure that learnings from issue resolution are captured to drive quality improvement.
- Develop a learning community among local practice leaders to ensure best practices and resources are effectively shared.
Lead Performance Improvement Efforts
- Actively seek and identify ways to provide an improved customer and patient experience.
- Lead and mentor process improvement activities that increase the overall effectiveness of health center operations and drive patient satisfaction.
- Build relationships with internal and external experts, vendors, and customer partners; incorporate insights gained into process development efforts.
- Leverage Lean/Six Sigma methodologies to assist departments in assessing and iteratively improving practice workflows and management tools.
- Develop and communicate reports to track performance.
- Coach practice leaders and health center teams to adopt a continuous quality improvement mentality.
Build and Sustain High-Performing Teams
- Support health center staff recruiting through inclusive interviewing processes and behavioral-based interviewing techniques.
- Cultivate a service culture across worksite health centers.
- Sustain high levels of employee engagement and satisfaction. Implement employee recognition, development, and other retention initiatives.
- Establish standards that promote the highest level of compassion and professionalism; hold all worksite leaders accountable to these standards through consistent feedback and coaching.
- Create scalable communication processes for information-sharing across worksite teams and to Commercialization Team leadership.
Other Responsibilities
- Maintain an expert understanding of our employer customers and patients, as well as the services offered by our worksite health centers, system and other partners.
- Participate in communicating and marketing the practice model to new patients and other stakeholders, including employer customers, potential patients, and third-party vendors.
- Abide by the health centers service framework and contractual requirements.
- Other relevant duties as assigned.
Qualifications
- Bachelors degree required (Masters preferred)
- 3-5 years (higher preferred) in medical office administration or other healthcare leadership role is required
Compensation Statement
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $103,000.00 - $157,492.00 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
About Us
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System:
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
