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Open nowPosted 23 hours ago

Fractional IT Support Technician

Elwood Technologies5 open roles

Where
London
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Your applicationOpen nowFractional IT Support TechnicianElwood Technologies · London

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. Elwood Technologies postings stay open a median of 7 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 23 hours ago

Elwood Technologies median: 7 days open

The posting

Job Title: Fractional IT Support Technician

Salary £20,000 - £24,000 based on 2 days per week (FTE £50,000-£60,000)

Location: Kings Cross, London

About Elwood

As an FCA-regulated firm, Elwood Technologies provides institutional investors with a seamless, end-to-end digital asset trading, execution, and risk management infrastructure connected to global markets via a single API.

Job Description

We are seeking a proactive, detail-oriented Fractional IT Support Technician to manage our day-to-day IT operations, device lifecycle, and SaaS user administration. In this role, you will be the go-to technical resource for our team, ensuring our digital workspace is secure, compliant, and friction-free.

This is a fractional, part-time position requiring a commitment of 2 days per week at our Kings Cross office (possibility to extend to 3 days as required). Perfect for an experienced IT professional who thrives on building efficient processes, troubleshooting access issues, and maintaining high security standards across a modern, cloud-first infrastructure

Key Responsibilities

User Lifecycle & Onboarding

  • New Joiners: Coordinate the end-to-end IT setup for new employees, including configuring hardware, provisioning core system accounts, and delivering a clear, welcoming IT induction.
  • Leavers: Oversee the secure offboarding process by coordinating the collection of company-owned physical devices, executing secure remote device wipes, and ensuring local asset return.

Device & Endpoint Management (MDM)

  • Software & Policy Deployments: Leverage Mobile Device Management (MDM) tools to push critical software updates, system certificates, and global security policies to all endpoints.
  • Security Compliance: Ensure all active devices are securely configured with mandatory software installed (including endpoint security tools like Netskope).
  • Inventory Control: Maintain an up-to-date hardware asset register, tracking the status, location, and assignment of all company laptops and peripherals.

Google Workspace Administration

  • Manage user permissions, Google Shared Drives, and Google Groups.
  • Implement and audit data retention policies in line with corporate compliance.
  • Set up secure email forwarding, aliases, and shared inbox structures upon request.

Access Control & Licensing Troubleshooting

  • Manage the assignment of software licenses and system access.

Qualifications / Knowledge

  • 2-3 years of proven IT Support Experience
  • Strong background in providing technical support both remotely and managing physical hardware assets.
  • Advanced hands-on experience administering Google Workspace (G Suite), Okta, Jira, slack and managing other business application licenses.
  • Basic scripting experience in Shell or Python to automate repetitive tasks such as user onboarding/offboarding, device configuration, bulk admin changes and similar.
  • Practical experience using Mobile Device Management tools to manage, secure, and update fleet laptops (macOS and Windows).
  • Experience managing office devices and peripherals, including printers, meeting room AV/conferencing equipment, monitors, docking stations and other shared hardware.
  • Hands-on experience with office network fundamentals: cable patching, basic switch and Wi-Fi access point troubleshooting.
  • Good knowledge of internet security, data privacy principles, and access control frameworks (knowledge of tools like Netskope is highly advantageous).
  • Excellent troubleshooting capability; able to analyze technical workflows, diagnose API/automation integration failures, and implement quick, reliable fixes.
  • Comfortable coordinating hardware logistics, shipping/couriers, and maintaining immaculate records.
  • Excellent communication skills and interpersonal skills
  • Highly organised, self-motivated and ability to work with a structured approval process
  • Certifications (Desirable): CompTIA A+, Google Workspace Administrator certifications, Microsoft are a strong plus.

What we offer:

  • 💵 Competitive salary and compensation packages
  • 🍎 Fully paid medical and discounted dental schemes for employees and their family
  • ✈️ Generous time off + bank holidays
  • 💪 Onsite gym and wellness centre
  • 🍔 Weekly Uber eats allowance and snacks provided in the office
  • 🚲 Cycle to Work and Cycle Saver schemes
  • 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
  • 🐕‍ Employee Assistance Programme
  • 📚 Paid study leave and personal leave

Why Elwood?

  • Join a series A FinTech company and help shape the future of finance
  • A startup with deep financial backing and a strong market presence
  • Our platform is enabling institutional access to the most exciting growth opportunity in Finance
  • Work with a modern technology stack and help solve high impact problems
  • Strong client focused team with a diverse background
  • We’re a Global company and have modern, centrally based offices in London, New York and Singapore.
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