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Open nowFirst seen 18 minutes ago

Community Manager

EMCD14 open roles

Where
Tbilisi, Georgia, Remote
Work mode
Remote
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Your applicationOpen nowCommunity ManagerEMCD · Tbilisi, Georgia, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EMCD's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. EMCD postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 18 minutes ago

EMCD median: 7 days open

The posting

EMCD is a leading technology company in the crypto industry, best known as the largest mining pool in Eastern Europe. We are expanding globally and building a comprehensive ecosystem of crypto services, including payment infrastructure, custody, mining solutions, and enterprise-grade tools for businesses and institutions.

We are looking for a Community Manager to manage and develop our Russian-speaking Telegram communities, support users through everyday inquiries and critical product updates, and turn community feedback into actionable insights for our Product and Support teams.

Key Responsibilities

  • Daily Community Management & Support: Monitor 5 Telegram chats and direct messages on the work account daily, addressing unanswered questions, filtering spam, and managing negative sentiment.
  • Product Guidance: Answer user inquiries regarding crypto mining, payouts, fees, Coinhold, and the functionality of our two mobile applications.
  • Conflict Resolution: De-escalate tense situations with frustrated or aggressive users, identify the root cause of their issues, and guide them toward a resolution.
  • Cross-Team Alignment: Coordinate sensitive communications with Product, Support, and Legal teams, ensuring clear, verified messaging without unconfirmed promises.
  • Incident Communication: Stay actively engaged in the chats throughout technical incidents, providing timely, transparent, and factual updates to the community.
  • Escalation Management: Route complex technical inquiries (approximately 20% of all requests) to Support channels in Slack and follow up with users in Telegram once their issues are resolved.
  • Feedback & Reporting: Deliver weekly summaries of key community pain points and user feedback to the Product and Support teams.
  • Bot Administration & FAQ: Enforce community guidelines through warnings, mutes, and bans; manage moderation bots (ChatKeeper, Glados Bot); and keep FAQ resources up to date.
  • AI & Automation: Partner with the AI team to implement community automation tools, including ticket classification, keyword monitoring, and sentiment analysis.
  • Community Engagement: Organize weekly activities (polls, contests, and giveaways) in collaboration with SMM, maintain monthly activity leaderboards, and host AMA sessions with SMM and BD teams.
  • Analytics & Task Tracking: Maintain Community Management KPI sheets and Community Events & Statistics logs, and track operational tasks in Jira.

Requirements

  • 2+ years of experience as a Community Manager or Moderator in crypto, fintech, or gaming, managing communities with several thousand members.
  • Solid understanding of crypto and mining fundamentals, including mining pools, hashrate, payouts, fees, wallets, and blockchain networks.
  • Native Russian speaker with Upper-Intermediate (B2+) written English.
  • Proven experience handling conflicts and demanding audiences, with strong stress resilience.
  • Strong crisis communication skills, with the ability to prioritize verified facts over premature promises during incidents.
  • Hands-on experience configuring Telegram moderation bots (ChatKeeper, Combot, Rose, or equivalents).
  • Experience organizing community events, contests, and AMA sessions.
  • Readiness to cover evening, weekend, and holiday shifts according to a rotation schedule.
  • Proficiency in working with metrics, KPI dashboards, and Google Sheets.

Nice to Have

  • Previous experience working at a mining pool, crypto exchange, or crypto wallet provider.
  • Background in Customer or Product Support within a crypto service. Former Support specialists with proven community management skills are strongly considered.
  • Experience implementing AI-driven tools for community automation and analytics.
  • Familiarity with Jira and Slack.
  • Experience engaging with English-speaking communities across other regions.

What We Offer

  • Remote-first company — work from anywhere in the world.
  • Flexible schedule aligned with team shift rotations.
  • Extended time off: 20 paid vacation days + 12 bonus days per year.
  • 100% paid sick leave.
  • Paid English lessons (iTalki).
  • Professional growth support (courses, certifications, and training programs).
  • Real impact and ownership in fintech and crypto projects.
  • Corporate benefits: EMCD product discounts and access to mining infrastructure.
  • Employment via Service Agreement.

Apply today and help us build the future of crypto!

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