The posting
Job Description
This position is responsible for planning, organizing, and monitoring the audit coordination processes for the OGACC - Office of the General Auditor & Corporate Compliance – Emerging Markets (OGACC – EM). This position interacts routinely with the Company executives, directors, and managers, as well as BCBSM. This role requires exercising discretion and judgment in assisting the general auditor and internal audit staff. Discretion and judgment are also required when communicating with executives and staff throughout the enterprise and BCBSM. This position performs executive support tasks which may be highly confidential and sensitive in nature utilizing considerable independent judgment. Performing high-level administrative work, including organizing, scheduling, coordinating, researching, compiling, exchanging, and sometimes analyzing information for executive(s) and the department is also required.
- Leads on-site audit activities between OGACC - EM and the enterprise. Duties include but are not limited to: coordinating; managing requests; physical arrangements; obtaining documents; and compiling information.
- Research and recommend procedures to improve effectiveness of the audit coordination function.
- Manages relationships with audit liaisons from all areas of the enterprise to address, monitor, and track open audit issues.
- Trains audit liaisons on the use of issue tracking and follow-up software (part of the department’s electronic workpaper system). Assist audit liaisons as needed.
- Serves as point-person and follows up on corrective actions and reports progress to the general auditor. Communicates sensitive audit issues and results to executive.
- Prioritizes and follows-up on information and requests to and from the general auditor and the department.
- Ensures the supervisor and general auditor is aware of all upcoming deliverables and deadlines.
- Coordinates complex office activities for the general auditor and internal audit department. Updates the general auditor and internal audit staff on current issues as necessary.
- Performs high-level and highly complex administrative work, including but not limited to, organizing, scheduling, coordinating, researching, compiling and exchanging, and analyzing information for OGACC - EM.
- Assists leadership in the planning, development, and implementation of department goals.
- Researches, compiles, assimilate, and prepare documents and reports for all areas across the enterprise, including the Audit Committee, senior management, and BCBSM.
- Reads and screens incoming correspondence and reports; handles or forwards to appropriate person.
- Produces agendas and collects and distributes materials as needed for meetings. Transcribes minutes and keeps records of proceedings as required.
- Recommends actions to be taken on budget expenditures and equipment and supply needs.
- Maintains confidentiality of information processed as appropriate.
- May participate in interviewing, selection, and training.
- Perform business process consulting to assist in the formulation of policies, procedures and controls in the design phase of a process, system or activity.
- Consult with management and business units regarding business process optimization, profit improvement, internal controls and compliance and as such can develop skill set not usually required in other types of auditing.
- Evaluate the adequacy of internal accounting, administrative, operational controls and controls over computer systems, equipment, hardware, software, programs, databases and voice and data telecommunications.
- Review operations and processes to confirm consistency with corporate goals, objectives and policies.
- Participate as auditor in audit projects as time permits including MAR and Deloitte claims testing.
- Perform both internal and external audit coordination activities.
- Train audit coordination staff on various task, including internal audit coordination, external audit coordination, and audit committee prep activities.
- Schedules, attends and leads all entrance and exit meetings for internal audits.
- Composes all audit engagement letters, final report memos, CEO summaries, and other documents for the general auditor’s review.
- Serves as the main point of contact for audit liaisons for OGACC - EM’s annual risk assessment, using the department’s electronic workpaper system.
- Responsible for managing two issue tracking and follow-up software tools (TeamMate and MetricStream), including administrative tasks, serving as the main point of contact for audit liaisons questions, entering issues into the system(s) and uploading evidence for issue closure.
- Leads the Audit Committee packet compilation and responsible for meeting all requirements and deadlines set by Board Relations. This includes producing all OGACC - EM-specific material for the packet. Also compiles all documents from other sources as needed for each meeting.
- Responsible for compiling documents and reports for BCBSM and meeting their requirements and deadlines; materials are distributed to their senior management and the CEO.
- Responsible for issue assurance re-testing and evidence validation for closed out audit issues.
- Responsible for managing the Risk Acceptance and Issue Extension process, including answering questions, reviewing the forms for completeness and facilitating the OGACC-EM review and approval.
- Must exercise discretion and independent judgment in a variety of situations.
- Works directly with all external auditors and regulators, serving as the main point of contact.
- Coordinates external regulatory audits.
- Coordinates external financial certification audits.
- Coordinates customer audits and questionnaires.
- Coordinates Service Organization Control (SOC) readiness, remediation, and audit activities.
- Coordinates Centers for Medicare & Medicaid Services (CMS) audit.
EDUCATION
- Bachelor’s degree in accounting, finance, information systems or related field.
- Progress towards or completion of, industry recognized professional designations; i.e. CISA (IS auditor), CPA (financial auditor) or CIA preferred.
- Continuous learning, as defined by the Company’s learning philosophy, is required.
- Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE
- With proper education credentials, five years of relevant experience which provide the necessary skills, knowledge and required abilities. At least 2 years demonstrated experience in auditing processes, advanced writing, workflow design, quality assurance standards and/or documentation. Experience in the insurance, health care or finance industry highly preferred.
QUALIFICATIONS
- Intermediate knowledge of internal controls and audit techniques.
- Intermediate understanding of applicable laws, rules and regulations governing audit activity.
- Excellent verbal and written communication skills with the ability to compose correspondence.
- Knowledge of organization, company, and departmental policy and procedures.
- Must have knowledge of Microsoft Word, Excel, PowerPoint, Visio, email and other software specific to the needs of internal audit, including TeamMate.
- Excellent working knowledge of computers and company standard software with the ability to accurately input data of 60 wpm.
- Excellent organizational skills and ability to prioritize work.
- Ability to maintain confidentiality on all levels and at all times.
- Ability to use independent judgment and initiative and to anticipate needs of executive(s) and accomplish tasks without direction.
- Excellent skills in proofreading of documents for spelling, grammar, punctuation, and presentation.
- Significant ability to establish workflows, manage multiple projects, and meet necessary deadlines while maintaining proper relations between executives, managers, and customers.
- Ability to manage responsibilities and unexpected pressures/dilemmas.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making.
- Ability to exchange information clearly and concisely and to present ideas, report facts, and other information.
- Ability to follow complex instructions and to apply instructions and guidelines in the disposition of problems.
- Ability to use diplomacy, discretion, and appropriate judgment when addressing callers.
- Ability to perform necessary mathematical computations.
- Ability to perform other assignments at locations outside the office.
- Ability to execute financial, operational and/or information system audits.
- Ability to read, analyze and interpret documents of technical and financial information.
- Ability to effectively present information and or facilitate in a group setting.
- Ability to define problems collects data, establish facts and draw valid conclusions.
- Ability to effectively analyze factors concerning risk and liability. Identify and resolve problems.
PAY RANGE: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $56,700 and $94,900.
EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.
