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Open nowPosted 121 days ago

Staff Technical Support Engineer

Emerson1,104 open roles

Where
Bayan Lepas, Pulau Pinang, Malaysia
Work mode
Hybrid
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Your applicationOpen nowStaff Technical Support EngineerEmerson · Bayan Lepas, Pulau Pinang, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Emerson's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Emerson postings stay open a median of 13 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 121 days ago

Emerson median: 13 days open

The posting

Job Description

Product Analytics Manufacturing IT Technical Support Engineer

Job descriptions:

  • First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
  • Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
  • Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
  • Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
  • Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
  • Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
  • Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
  • Coordinate and / or participate in ad-hoc projects.
  • Able to work on a 24x7 rotating shifts all year round.

Basic Qualifications

  • Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
  • At least 2 years of working experience in system/network/software troubleshooting.
  • Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
  • Proficiency in written/verbal English. Mandarin is an added advantage.

Preferred Qualifications

  • Experience and knowledge in semiconductor testing environment
  • Database administration (SQL server) is preferred.
  • Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.
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