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Open nowPosted 232 days ago

Field Collections Agent

Encore50 open roles

Pay
£28,665 a month
Where
Lancaster - Field
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Your applicationOpen nowField Collections AgentEncore · Lancaster - Field

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Encore postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 232 days ago

Encore median: 11 days open

The posting

Field Collections Agent

**Start date 13th April 2026**

Location: Within a 90-minute travel radius of your home (applicants must reside within Liverpool)

Salary: From £28,665.02 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400 Earnings Potential: Up to £35,265 per year (inclusive of car allowance) Hours: Flexible, 40 hours per week (including peak shifts) No Warrant Work Involved

Do you:

  • Hold a full UK driving licence and have access to a vehicle?
  • Prefer working independently, outdoors, and engaging with people face-to-face?
  • Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About the Role

As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your key responsibilities:

  • Visit customers to resolve outstanding arrears and discuss payment options
  • Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
  • Accept payments, set up repayment plans, and re-engage customers with client services
  • Educate customers about the potential consequences of non-payment
  • Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:

  • 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm Saturday 9am-1pm
  • 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday to Friday and Saturday 9am-1pm.

Benefits

  • 31 days holiday (incl. bank holidays + December shutdown)
  • Fuel card for business use
  • Referral Bonus Scheme
  • Uncapped monthly bonuses (£200–£400 typical)
  • Comprehensive 5-week induction programme
  • Ongoing training and professional development
  • Access to Medicash and Employee Assistance Programme

Requirements

  • Clear criminal record
  • No CCJs, IVAs, or bankruptcies in the last 6 years
  • Full driving licence (max 6 points), own car, and will require business insurance
  • Tech-savvy and comfortable working independently
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