Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 13 days ago

Manager, Customer Service

Endo43 open roles

Where
Hazelwood, MO (675) - USA037 - Hybrid
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Customer ServiceEndo · Hazelwood, MO (675) - USA037 - Hybrid

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Endo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Endo postings stay open a median of 13 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 13 days ago

Endo median: 13 days open

The posting

Why Us?

At Par Health, we believe great healthcare is built on getting the essentials right. We’re looking for passionate, talented individuals who share our commitment to improving lives. With a global workforce, we lead with pride and purpose—prioritizing quality and safety while fostering a culture of continuous improvement, accountability, and teamwork. Elevating the Essentials isn’t just our tagline, it’s the higher standard we live by every day.

Job Description Summary

The Manager, Customer Service is responsible for leading a team of Customer Service Representatives serving as the frontline contacts for Par Health products globally. The Manager implements and designs operational policies, processes, and tools to support the organization’s aim of providing superior customer service. This position is responsible for handling all aspects of the order management process. This Manager role is an active contributor of the Customer Service team with responsibilities covering daily customer service duties inclusive of, but not limited to, high level/complex issue resolution and/or escalation to management as well as day to day orders and customer inquiries. The successful candidate’s main focus is the department’s excellence in customer care and satisfaction while driving efficiency and process improvement.

Job Description

ESSENTIAL FUNCTIONS:

• Supervision of the Par Health Customer Service team.

• Lead the day-to-day operations of the Customer Service department as they relate to all customer care activities.

• Establish and monitor the necessary metrics to track key activities and measures departmental performance.

• Constantly improve productivity and service through researching best practices and leading improvement efforts/projects.

Assist with the development of current and future state value stream maps and continuous improvement plans, as well as the implementation of those plans.

• Coordinate and facilitate activities that respond to customer and market needs through collaboration with Trade Compliance and Commercial Operations.

• Monitor and adhere to departmental budget.

Represent the department in cross-functional team meetings with Supply Chain, Finance, IS, Sales, Marketing, Commercial Operations, Quality and Manufacturing.

• Serve as customer advocate and provide high level problem resolution and escalate issues to management.

• Enters and maintains database records of customer profiles and prepares and maintains status reports.

• Processes and adjusts database for returned goods by entering orders, credits, etc.

• All other duties as assigned.

MINIMUM REQUIREMENTS:

Education:

• B.S. / B.A. in Business or related field (preferred) or commensurate experience.

• Bachelor's degree (B.S./B.A.) in Business or a related field preferred; Associate's degree with 15+ years of relevant experience will be considered.

Experience:

• 10 years experience including Customer Service, distribution, inventory management, invoicing, marketing and sales

• Pharmaceutical experience strongly preferred.

• At least 5+ years of supervisory experience required.

Skills/Qualifications/Competencies

• Excellent oral and written communication skills required.

• Exceptional interpersonal skills required.

• Professional presentation skills.

• Analytical and problem-solving skills for project work and systems/process improvements.

• Proven leadership and supervisory skills for staffing, development, performance coaching, and recognition of results.

• Flexibility and teamwork skills.

• Working knowledge of the fundamentals of Supply Chain operations.

• Ability to take complete ownership of assigned functions as well as interface with related functions.

• Independent, self-starter who needs little guidance or follow-up once projects/tasks are assigned.

• Proficient at multi-tasking, well organized and reliable for consistent decision making and follow through.

• Demonstrated auditing and corrective action proficiency.

• Excellent problem solving and decision-making skills.

• Ability to manage and drive change.

WORKING CONDITIONS:

Normal office conditions

Travel required (<10%)

OPERATIONAL RELATIONSHIPS: Frequent communication and working relationships with manufacturing sites, distribution centers, different functions within and outside the company (quality, commercial operations, supply chain, distribution, finance, marketing).

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this

classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees

assigned to this position.

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Endo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Endo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Endo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.