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Open nowFirst seen 4 days ago

Customer Delivery Manager

Enfrasys Consulting Sdn Bhd35 open roles

Where
Petaling Jaya, Selangor, Malaysia
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Your applicationOpen nowCustomer Delivery ManagerEnfrasys Consulting Sdn Bhd · Petaling Jaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Enfrasys Consulting Sdn Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Essential Duties and Responsibilities:

1. Client Relationship Management & Value Delivery

  • Lead and nurture strong client relationships, ensuring high levels of customer satisfaction and trust.
  • Act as the primary point of contact for service-related matters, managing expectations and addressing concerns proactively.
  • Conduct regular service review meetings with clients to ensure transparency, alignment and continuous value realization.
  • Drive customer adoption of services and solutions to maximize value, ROI and long-term partnership growth.
  • Discover new leads and identify opportunities for renewals, expansions and upsell in collaboration with account teams.

2. Service Operations, Governance & Continuous Improvement

  • Oversee day-to-day managed service operations to ensure efficiency, quality, and service reliability.
  • Lead service governance activities, ensuring adherence to standards, SLAs and compliance requirements.
  • Monitor service performance, analyze operational trends and implement corrective or preventive actions.
  • Drive incident, problem and change management processes to minimize service disruptions.
  • Conduct Root Cause Analysis (RCA) for major incidents and lead the implementation of long-term fixes.
  • Identify and execute initiatives for service optimization, automation, improved processes and cost efficiency.

3. Team & Resource Management

  • Lead and manage service delivery teams, ensuring appropriate resource allocation, workload balance and skills development.
  • Coordinate with third-party vendors and subcontractors to ensure seamless, integrated service delivery and compliance with commitments.
  • Provide guidance, support and leadership to internal teams to drive operational excellence and continuous improvement.

4. Escalation & Issue Resolution

  • Manage escalations effectively, ensuring timely resolution and communication with stakeholders.
  • Maintain governance discipline across the service lifecycle to prevent recurring issues and ensure service stability.

5. Business & Financial Management

  • Manage service budgets, track costs and ensure profitability of service engagements.
  • Align service delivery operations with business goals, revenue targets and customer success outcomes.

Education and/or Work Experience Requirements:

  • Minimum 3 years of experience in managing customer expectation, customer success, IT service delivery management, IT operations, managed services or related fields.
  • Customer-focused mindset with strong problem-solving skills.
  • Proven track record of managing IT services in an enterprise or system integrator environment.
  • Ability to manage multiple clients and priorities in a fast-paced environment with changing demands.
  • Demonstrated experience in an enterprise or system integrator environment, with knowledge of Microsoft solutions like Azure, Microsoft 365, Data & AI or related are a plus.
  • Strong communication and interpersonal skill for building and maintaining customer.
  • Microsoft Certification preferred, with a passion for staying updated on cloud solutions.
  • Strong analytical, reporting skill, problem-solving skills and client handling experience, able to work independently under pressure with changing priorities and unstructured environment
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  1. A CV for this posting

    Written against Enfrasys Consulting Sdn Bhd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Enfrasys Consulting Sdn Bhd's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Enfrasys Consulting Sdn Bhd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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