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Open nowFirst seen 6 days ago

Solutions Specialist (Consulting & Managed Services)

Enfrasys Consulting Sdn Bhd35 open roles

Where
Petaling Jaya, Selangor, Malaysia
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Your applicationOpen nowSolutions Specialist (Consulting & Managed Services)Enfrasys Consulting Sdn Bhd · Petaling Jaya, Selangor, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Enfrasys Consulting Sdn Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Essential Duties and Responsibilities:

1. Major Incident Ownership & RCA Leadership

  • Own L3–L4 escalations, drive RCA, define preventive actions.
  • Lead incident bridges and ensure clear communication.
  • Engage Microsoft Support for complex escalations.

2. Customer Advisory, Workshops & Technology Planning

  • Conduct workshops, roadmap discussions and governance alignment sessions.
  • Present service reviews and improvement recommendations.
  • Represent technical leadership during customer engagements.

3. Vendor/Microsoft Engagement & Governance Alignment

  • Coordinate cross-vendor technical resolutions.
  • Work with Microsoft principals on solution guidance.
  • Ensure compliance with standards, governance and MS best practices.

4. Service Quality, Mentoring & Improvement

  • Mentor junior engineers and Specialist and validate their work.
  • Improve MS review readiness, service quality and operational maturity.
  • Enhance documentation, SOPs and QA processes.

Education and/or Work Experience Requirements:

  • Minimum 4 years of hands-on infrastructure, cloud implementation or managed services experience.
  • Experience in an enterprise or SI environment (Microsoft preferred).
  • Strong troubleshooting and root-cause analysis skills essential for handling escalations.
  • Good understanding of Microsoft cloud technologies, including Azure, M365, identity, networking, security and Data & AI.
  • Ability to lead technical discussions with customers, partners and delivery teams.
  • Strong analytical skills with the ability to understand complex technical problems and design effective resolutions.
  • Strong ownership, accountability and ability to work independently.
  • Excellent communication and customer engagement abilities, with proven experience handling client-facing roles.
  • Willingness to travel for short-term or long-term project assignments, reflecting the consulting lifestyle.
  • Positive attitude with a continuous learning mindset toward Microsoft technologies.
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