The posting
The Senior Engineer is responsible for the safe, reliable and efficient operation of mission-critical data centre infrastructure. The role provides advanced technical support, leads operational and maintenance activities, coordinates vendors and contractors, and acts as a key point of escalation during incidents and significant events. The incumbent is also expected to guide junior engineers, strengthen operational standards and support continuous improvement across the assigned site(s).
Key Responsibilities:
Critical facilities operations
• Lead and perform daily operations, monitoring, maintenance, troubleshooting and project rollout activities for data centre infrastructure and critical facilities systems.
• Oversee the operation and upkeep of raised-floor environments, electrical and mechanical systems, emergency generators, fire and life safety systems, and associated equipment.
• Conduct routine inspections, system health checks and ongoing assessments to identify risks, abnormalities and opportunities for improvement.
Maintenance and technical assurance
• Plan, coordinate and supervise preventive and corrective maintenance, including scheduled and unscheduled works, while minimising operational risk and service disruption.
• Review maintenance procedures, method statements, risk assessments, test scripts and technical documentation before work execution.
• Perform or witness equipment functionality tests, analyse operating data and trends, and recommend corrective or preventive actions.
• Maintain accurate technical records, including as-built drawings, schematic diagrams, maintenance records, incident reports and operating procedures.
Incident and escalation management
• Respond promptly to incidents and emergency situations, including equipment failure, fire, evacuation and utility disruption.
• Act as a senior point of contact during significant events, incidents and multi-discipline technical escalations at the assigned site(s).
• Lead or support fault isolation, service restoration, incident reporting, root cause analysis and follow-up actions to prevent recurrence.
• Provide standby support and shift-duty coverage when activated, including weekends and public holidays where required.
Vendor, contractor and stakeholder management
• Coordinate and supervise internal teams, contractors, suppliers and service providers carrying out data centre work.
• Ensure vendors and subcontractors deliver safe, competent and quality services in accordance with contractual obligations, approved procedures and site requirements.
• Monitor work progress, service performance and project deliverables, and escalate gaps or risks in a timely manner.
• Communicate clearly with clients and stakeholders on maintenance activities, technical issues, risks, incidents and recovery actions.
Leadership and continuous improvement
• Provide technical guidance, coaching and on-the-job support to DCFM Engineers and technicians.
• Support work planning, duty allocation, shift handovers and operational readiness across the team.
• Drive improvements in reliability, maintainability, safety, energy efficiency, documentation and operating discipline.
• Contribute to audits, drills, environmental and management programmes, and implementation of corrective actions.
Asset, safety and compliance management
• Manage assigned asset records, inventory, spares, change controls and the purchase of parts and supplies.
• Ensure activities comply with applicable safety requirements, risk controls, regulated protocols, client requirements, and Company rules and procedures.
• Promote ENGIE core values and maintain a professional image when interacting with clients, contractors and visitors.
• Perform other duties assigned by the line manager that are consistent with the seniority and purpose of the role.
Requirements:
• Degree or Diploma in Electrical Engineering, Mechanical Engineering, Facilities Engineering, Building Services, or a related discipline; equivalent relevant experience may be considered.
• At least 5 years of relevant experience in data centre facilities management or another 24/7 mission-critical environment, with demonstrated progression in technical responsibility.
• Certified Data Centre Professional or an equivalent recognised data centre certification is preferred.
• Strong practical knowledge of critical electrical and mechanical systems, including feeders, transformers, generators, fuel systems, switchgear, UPS systems, battery banks, ATS/STS units, PDU/PMM units, ACMV, chilled water systems, fire alarm systems and fire suppression systems, including pre-action sprinklers.
• Experience in maintenance planning, permit-to-work controls, risk assessments, method statements, change management and emergency response.
• Experience leading technical work, supervising vendors or contractors, and coordinating teams in a live critical environment.
• Proven ability to manage escalations, troubleshoot complex issues, interpret technical data and produce clear incident or technical reports.
• Good understanding of relevant health, safety and environmental requirements and controls.
