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Sr. Manager, Global Services Execution

Entegris391 open roles

Where
Billerica, MA
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Your applicationOpen nowSr. Manager, Global Services ExecutionEntegris · Billerica, MA

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The clock on this job

Early applications get read.

8.4% of postings close within 7 days. Measured by our own scanner across the market. Entegris postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.4%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted today

Entegris median: 6 days open

The posting

Job Title:

Sr. Manager, Global Services Execution

Job Description:

Sr. Manager, Global Services Execution

This role will be responsible for aligning systems, programs, and processes worldwide to ensure flawless execution of our global services strategy. The ideal candidate will be a collaborative change agent with a proven track record in operational leadership, process optimization, and global program management.​

Key Responsibilities:​

  • Strategic Alignment: Partner with the APS Services Leader to translate the global services strategy into actionable operational plans and measurable outcomes.​
  • Operational Excellence: Accountability for design, implementation, and continuously improve global processes, systems, and programs to drive efficiency, scalability, and customer satisfaction. ​
  • Governance & Performance Management: Establish KPIs, dashboards, and governance frameworks to monitor execution and ensure accountability across regions.​
  • Change Management: Lead organizational change initiatives to support new processes, technologies, and cultural shifts; foster adoption and engagement across global teams.​
  • Cross-Functional Collaboration: Work closely with regional leaders, finance, HR, and other stakeholders to ensure alignment and seamless execution of services initiatives.​
  • Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and compliance.​
  • Innovation & Continuous Improvement: Champion best practices and leverage data-driven insights to optimize service delivery and operational performance.​
  • Joint Planning & Metrics: Establish shared KPIs and governance forums with sales teams to measure the impact of services on revenue growth
  • and customer satisfaction.​
  • Feedback Loop: Leverage insights from service execution to inform sales strategies, enabling data-driven decisions that improve customer engagement and profitability.​
  • + Influence stakeholders​
  • Lead weekly, monthly, and quarterly Service operating reviews.

Continuous Improvement

  • Lead the global Service operational excellence strategy.
  • Apply Lean, continuous improvement, and structured problem-solving methodologies to improve Service performance.
  • Lead value-stream mapping and process-improvement activities across the end-to-end Service lifecycle.
  • Identify and eliminate process variation, waste, delays, rework, and unnecessary administrative burden.
  • Establish standard work for critical Service processes.
  • Build continuous-improvement capability within regional Service leadership teams.
  • Ensure improvements are sustained through measurable controls and management routines

Capacity & Resource Management

  • Develop a consistent global methodology for Service capacity and workforce planning.
  • Establish visibility into available capacity, customer obligation hours, utilization, travel, technical support, administrative time, and capacity gaps.
  • Partner with regional leaders to identify resource requirements and FTE needs.
  • Support workforce planning decisions using installed-base growth, service demand, contract obligations, and forecasted workload.
  • Identify opportunities to improve technician productivity while maintaining customer experience and safety.

Compensation: The pay range for this role is $150,000-$200,000 USD. The pay for this role is commensurate upon the candidate's qualifications for the role.

Success Measures (PACE-Aligned)

People: Builds strong relationships with hiring managers and provides an excellent candidate experience.

Accountability: Meets or exceeds SLA targets for time-to-accept, time-to-start, and pipeline generation.

Creativity: Develops innovative sourcing strategies and leverages market insights to influence decisions.

Excellence: Delivers high-quality hires consistently, maintains data accuracy, and strengthens Entegris’ reputation as an employer of choice.

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