The posting
Job Description
Responsibilities / 岗位职责
General Responsibilities / 总体职责
• Respect Epta values and apply them in daily quality activities and cross-functional collaboration. 遵循Epta企业价值观,并将其融入日常质量工作及跨部门协作中。
• Support the effective operation and continual improvement of the Quality Management System at the Qingdao plant. 支持青岛工厂质量管理体系的有效运行和持续改进。
• Ensure assigned quality activities comply with customer requirements, applicable standards, local regulations and Epta Group requirements. 确保所负责的质量活动符合客户要求、适用标准、当地法规及Epta集团要求。
• Use data, structured problem-solving and preventive actions to improve product and process quality. 通过数据分析、结构化问题解决方法及预防措施,持续提升产品和过程质量。
Quality Management System / 质量管理体系
• Maintain and continually improve the ISO 9001 Quality Management System, ensuring that controlled documents remain effective, current and compliant. 负责ISO 9001质量管理体系的维护和持续改进,确保受控文件有效、及时更新并符合相关要求。
• Monitor system performance, identify weaknesses and coordinate corrective and improvement actions with relevant functions. 跟踪体系运行情况,识别薄弱环节,并协调相关部门落实纠正和改进措施。
• Independently prepare and revise quality procedures, work instructions, records and quality reports as required. 根据需要独立编制和修订质量程序、作业指导书、记录及质量报告。
Internal Quality Testing / 内部质量测试
• Develop internal quality test plans, coordinate test execution and analyze results to verify compliance with product standards and customer requirements. 制定内部质量测试计划,协调测试实施并分析测试结果,验证产品是否符合相关标准和客户要求。
• Investigate test failures, perform root-cause analysis and drive corrective and preventive actions through implementation and effectiveness verification. 对测试异常进行调查和根因分析,推动纠正及预防措施的实施,并验证措施有效性。
External Testing Coordination / 委外质量测试协调
• Coordinate outsourced testing activities, including laboratory or service-provider selection, test-plan confirmation, schedule follow-up and result acceptance. 协调委外测试活动,包括实验室或服务机构选择、测试方案确认、进度跟踪和结果验收。
• Maintain relationships with external testing providers and periodically evaluate their capability, quality, responsiveness and service performance. 维护与外部测试机构的合作关系,并定期评估其能力、质量、响应速度及服务表现。
Measuring and Monitoring Equipment / 计量与监视设备管理
• Maintain the register of measuring and monitoring equipment and establish and execute periodic calibration and verification plans. 维护计量与监视设备台账,制定并执行周期校准和验证计划。
• Ensure measurement traceability and oversee the proper use, maintenance, status identification and disposal of measuring equipment in line with legal and QMS requirements. 确保测量结果可追溯,并监督计量设备的正确使用、维护、状态标识及报废处置,确保符合法规及质量管理体系要求。
Quality Data Analysis and Improvement / 质量数据分析与改进
• Collect, consolidate and analyze quality KPIs, including defect rate, scrap rate, customer complaint rate and other agreed indicators. 收集、汇总并分析质量KPI,包括不良率、报废率、客户投诉率及其他约定指标。
• Prepare accurate and timely quality reports, identify trends and risks, and propose practical improvement actions. 及时编制准确的质量报告,识别趋势和风险,并提出切实可行的改进措施。
• Follow up agreed improvement plans and verify that results are sustained. 跟踪已确定的改进计划,并验证改进成果能否持续保持。
Quality Training / 质量培训
• Develop and deliver internal quality training covering QMS requirements, quality standards, inspection skills and quality tools. 制定并实施内部质量培训,内容包括质量管理体系要求、质量标准、检验技能及质量工具。
• Evaluate training effectiveness and continuously improve training content and delivery methods. 评估培训效果,并持续优化培训内容和授课方式。
Internal Audit and Management Review / 内部审核与管理评审
• Support the Quality Manager in planning and conducting internal audits, issuing audit reports and following up corrective actions. 支持质量经理策划和实施内部审核,出具审核报告并跟踪纠正措施。
• Coordinate management-review inputs, support preparation of meeting outputs and track completion of agreed decisions and actions. 协调管理评审输入资料,支持编制评审输出,并跟踪评审决议及行动项的完成情况。
Customer Complaint Handling / 客户投诉处理
• Support the investigation and resolution of customer complaints and feedback, including containment, root-cause analysis, corrective action and effectiveness verification. 支持客户投诉和反馈的调查与解决,包括遏制措施、根因分析、纠正措施及有效性验证。
• Provide timely and professional updates on complaint-handling progress and results, in coordination with relevant customer-facing functions. 与相关客户接口部门协作,及时、专业地反馈投诉处理进展和结果。
Requirements / 任职要求
Knowledge and Technical Skills / 知识与专业技能
• Solid knowledge of ISO 9001; internal auditor qualification is required. 熟悉ISO 9001质量管理体系,并持有内审员资格证书。
• Knowledge of IATF 16949 and ISO 14001 is preferred. 了解IATF 16949及ISO 14001体系者优先。
• Proficiency in structured quality tools, including 8D and the seven basic quality tools; practical understanding of SPC, FMEA and MSA. 熟练运用8D、QC七大手法等结构化质量工具,并具备SPC、FMEA和MSA的实际应用知识。
• Ability to conduct root-cause analysis and prepare clear QMS documentation, audit reports and quality-improvement reports. 具备根因分析能力,能够编制清晰的体系文件、审核报告及质量改进报告。
• Knowledge of metrology requirements, calibration practices and measurement traceability. 了解计量要求、校准实践及测量可追溯性。
• Good data-analysis and reporting skills; proficiency in Microsoft Office and experience with ERP/SAP systems are preferred. 具备良好的数据分析和报告能力;熟练使用Microsoft Office,有ERP/SAP系统使用经验者优先。
Education & Experience / 教育背景与工作经验
• Bachelor's degree or above in Quality Management, Mechanical Engineering, Electrical/Electronic Engineering, Materials Engineering, Industrial Engineering or a related discipline. 本科及以上学历,质量管理、机械工程、电气/电子工程、材料工程、工业工程或相关专业。
• More than 7 years of quality-management experience in a manufacturing environment; experience in a multinational company is preferred. 7年以上制造业质量管理工作经验,有跨国公司工作经验者优先。
• Experience supporting customer audits and third-party certification audits is preferred. 具有客户审核和第三方认证审核支持经验者优先。
• Experience in refrigeration equipment, industrial assembly, sheet-metal fabrication or related manufacturing operations is an advantage. 具有制冷设备、工业装配、钣金制造或相关制造业务经验者优先。
• Good written English and the ability to communicate verbally in routine business situations. 具备良好的英语读写能力,能够进行日常工作场景下的英语口语沟通。
Competencies / 核心能力
• Rigorous, detail-oriented and accountable, with a strong quality and compliance mindset. 工作严谨细致、责任心强,具备良好的质量与合规意识。
• Strong problem analysis, communication, coordination and cross-functional collaboration skills. 具备良好的问题分析、沟通协调及跨部门协作能力。
• Ability to manage priorities, follow through on actions and work effectively under reasonable pressure. 能够合理安排工作优先级,持续跟进行动项,并能承受一定的工作压力。
• Customer-focused and committed to continuous improvement and prevention of recurring issues. 具备客户导向,致力于持续改进并防止问题重复发生。
Preferred Qualifications / 优先条件
• Six Sigma Green Belt or Black Belt, Certified Quality Engineer (CQE), or an equivalent professional certification. 持有六西格玛绿带或黑带、注册质量工程师(CQE)或同等专业认证。
• Practical experience with customer audits, certification audits and external laboratories. 具有客户审核、认证审核及外部实验室合作的实际经验。
• Knowledge of applicable metrology regulations and calibration standards. 熟悉适用的计量法规和校准标准。



