The posting
Company Description
Who We Are
Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training and fun activities!
Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams.
Job Description
General Job Description: This role provides on-site security to ensure a safe and welcoming environment for employees and visitors by responding to emergencies, addressing disruptive behavior, and monitoring facility activity. It also supports safety procedures, assists with front desk coverage, and collaborates with staff to maintain a secure and professional atmosphere.
Program Description: The Pathways for Access to Careers and Employment (PACE) program is a new career services initiative funded by NYC's Human Resources Administration working with adults and youth, ages 18+, receiving public assistance. PACE is designed to improve employment and training outcomes and provides individualized career planning, skills development, credential attainment, employment preparation, job placement and retention services.
Key Responsibilities
- Provide onsite security services to ensure a safe, secure, and welcoming environment for employees, participants, and visitors.
- Maintain a professional, courteous, and approachable presence while serving as a visible point of contact for safety and security concerns.
- Monitor building activity, common areas, hallways, entrances, and exits to identify and address potential safety concerns.
- Utilize effective communication, conflict resolution, and de-escalation techniques to address difficult, disruptive, or emotionally charged situations.
- Respond promptly and appropriately to incidents involving disruptive behavior, verbal altercations, threats, or other safety concerns.
- Exercise sound judgment and discretion when determining when situations require management intervention, emergency services, or law enforcement assistance.
- Respond immediately to emergencies and provide appropriate assistance to employees, participants, and visitors in accordance with established protocols.
- Assist with managing participant flow and maintaining an orderly environment during periods of high foot traffic.
- Escort unauthorized visitors to appropriate exits and assist with maintaining building access procedures.
- Collaborate with management and staff to address safety concerns while maintaining professionalism and confidentiality.
- Follow established procedures related to emergency response, fire prevention, property patrol, incident reporting, and workplace safety.
- Document and report security incidents accurately and promptly to the appropriate management personnel.
- Assist with front desk coverage and visitor management as needed.
- Demonstrate professionalism, patience, cultural sensitivity, and respect when interacting with individuals from diverse backgrounds.
- Maintain appropriate professional boundaries with participants, employees, and visitors.
- Perform other duties as assigned.
Qualifications
- Valid New York State Security Guard Registration Card required.
- High school diploma or GED required.
- Minimum of two years of professional security experience preferred, including experience working in a corporate office, professional business environment, or high-volume customer-facing setting.
- Strong customer service skills with the ability to interact professionally, respectfully, and effectively with a high volume of participants, employees, and visitors.
- Demonstrated knowledge and practical experience utilizing conflict resolution, verbal de-escalation, and crisis intervention techniques.
- Ability to remain calm, composed, and professional when responding to challenging behaviors, emotionally charged situations, or emergencies.
- Excellent interpersonal and communication skills, including active listening, patience, and the ability to communicate clear instructions.
- Strong situational awareness, sound judgment, and the ability to assess and respond appropriately to potential safety concerns.
- Knowledge of security operations, emergency response procedures, and incident reporting.
- Ability to maintain appropriate boundaries, exercise discretion, and handle sensitive situations with confidentiality.
- Ability to work independently while collaborating effectively with management and staff.
- Experience working with diverse populations in workforce development, social services, healthcare, education, or other human services settings is a plus.
Pay Range: $18.27–$19.23 per hour
Additional Information
We provide:
- Competitive wages for high performance
- 11 Paid Holidays
- PTO
- Tuition reimbursement
- Guided Professional Development Plans
- Summer Fridays
- Weekly Wellness Sessions
- Medical/Vision/ Dental
- Employer Paid Life Insurance
- Employer 401k Contributions
- Employee Referral Bonus
- Employee Assistance Programs
- Company Picnics Volunteer Experiences
- Access to Free Financial Counseling
- Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Innovation and Green teams.
About Us:
Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].
