The posting
Overview of the Role 🔍
Responsible for delivering quality spa treatments, providing personalised guest care, promoting spa products, and maintaining high standards of hygiene, safety and service.
Key Responsibilities 📋
• Participate in training sessions and apply the knowledge and skills acquired to maintain service standards and professional development.
• Keep the Spa Manager informed of any unusual matters, operational issues or planned activities that may affect the Spa.
• Deliver efficient, personalised and high-quality spa treatments and services in line with established standards and procedures.
• Handle guest complaints professionally, ensuring appropriate follow-up and informing the Spa Manager of any issues.
• Provide guests with appropriate product recommendations and aftercare advice following treatments or upon request.
• Participate in spa marketing initiatives and promotional activities to support the visibility and sales performance of the Spa.
• Monitor the Spa Shop, ensure products are properly displayed and replenished as required, and maintain an attractive retail area.
• Minimise wastage through the proper use of products, consumables and equipment.
• Comply with all health, safety, hygiene and sanitation standards and procedures.
• Monitor stock levels and inform the Spa Manager of replenishment requirements in a timely manner.
• Recommend treatments and provide advice tailored to guests’ needs, preferences and requirements.
• Prepare treatment rooms, the laboratory, relaxation areas and other spa facilities in accordance with established standards and instructions.
• Ensure treatment rooms are cleaned, sanitised and reset promptly after each treatment, ready to welcome the next guest.
• Maintain the cleanliness and condition of treatment equipment, materials and designated spa areas, and report any maintenance requirements.
• Assume responsibility for Spa Reception duties in the absence of the Spa Receptionist, including preparing daily invoices, consultations, reports and inventories, while ensuring compliance with Spa Standard Operating Procedures (SOPs).
Ideal Candidate Profile 🎯
• Form III or equivalent, with relevant professional training and experience.
• Recognised qualification in Aesthetics and Massage Therapy.
• At least 1 year of reception experience in a hotel spa environment.
• Computer literate, fluent in written and spoken English and French; a third language would be an advantage.
What's in it for you? 🎁
• Medical Insurance – Benefit from medical coverage, for you and your dependent(s), with 50% company contribution.
• 24Hrs Personal Accident Cover – Up to Rs 100,000 cover for accidents, 24/7.
• Pension Scheme – Enjoy a pension plan with company contributions for your future.
• Company Doctor Services – Free on-site medical consultations for your health needs.
• Performance Bonus – Earn a bonus for your hard work.
• Exclusive Employee Discounts – Benefit from a wide range of discounts with MyExperience Mobile App.
• Wedding & Newborn Gifts – Celebrate major life events with special company gifts.
• Instant Leave Benefits – Earn 1 annual and 1 sick leave monthly from day one.
• Birthday Leave – Celebrate your Birthday with 1 additional day on top of your entitled local leave.
• Career Growth & Internal Mobility – Find diverse career and internal mobility options within our various clusters.
• Learning & Development – Grow with training and development opportunities through our Training Academy.



