Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 51 days ago

Junior Quality Complaint Officer

Etac7 open roles

Where
Arnoldstein, Austria
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowJunior Quality Complaint OfficerEtac · Arnoldstein, Austria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Etac's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Etac postings stay open a median of 4 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 51 days ago

Etac median: 4 days open

The posting

At Klaxon Mobility, part of the Etac Group, we develop innovative mobility solutions that empower people to live more independent lives. Our products improve mobility, freedom, and quality of life for users around the world.

We are now looking for a Junior Quality Complaint Officer to join our team in Arnoldstein, Austria.

In this role, you will be responsible for coordinating and investigating customer feedback and product complaints related to our medical devices. By ensuring that issues are handled thoroughly, professionally, and in compliance with regulatory requirements, you will contribute directly to product quality, patient safety, and customer satisfaction.

This is an excellent opportunity for someone early in their career who is looking to develop within Quality and the medical device industry while working with products that make a genuine difference in people's everyday lives.

Your main responsibilities

  • Act as the primary point of contact for customer complaints related to medical devices and associated products, ensuring each case is promptly assessed, documented, and managed through to closure.
  • Coordinate complaint investigations with R&D, Production, and Quality & Regulatory Affairs teams.
  • Ensure complaints are processed, investigated, and closed within established timelines.
  • Maintain accurate complaint records in the quality management system, ensuring full traceability and compliance with applicable regulations and standards.
  • Document investigation findings, conclusions, and root cause analyses in a clear and structured manner.
  • Identify complaint trends and contribute to Post Market Surveillance activities.
  • Support risk assessments, CAPA activities, vigilance reporting, and continuous improvement initiatives arising from complaint investigations.

Your profile

  • Technical diploma or degree in a technical or scientific discipline.
  • 1-2 years of experience within Quality Assurance, Technical Support, Regulatory Affairs, or a similar field.
  • Experience conducting technical investigations, problem-solving activities, or root cause analyses.
  • Professional proficiency in English (minimum B2 level). Italian language skills are considered an advantage.
  • Experience within medical devices or regulated manufacturing is an advantage.

As a person, you are analytical, detail-oriented, and highly organized. You enjoy investigating issues, identifying root causes, and finding effective solutions. You can work independently while maintaining strong collaboration with colleagues and stakeholders across different functions. You communicate clearly and professionally, and you have a structured approach to documentation and record management. Most importantly, you are motivated by delivering high-quality work that contributes to product safety, compliance, and customer satisfaction.

Your future team

You will be part of our Quality team and report to the Quality Manager. In your day-to-day work, you will collaborate closely with colleagues in Quality Assurance, Regulatory Affairs, R&D, Production, and Customer Service to investigate product issues and drive cases through to resolution.

The role also involves regular interaction with distributors, service partners, and customers to gather information, provide updates, and ensure a professional customer experience throughout the investigation process.

As a central point of coordination, you will work across multiple functions and play an important role in supporting product quality, regulatory compliance, and continuous improvement.

Why us?

At Klaxon Mobility, every role contributes to something meaningful. Our products help people around the world live more active and independent lives, and quality plays a critical part in making that possible.

  • A purpose-driven company where your work has real impact
  • Opportunities to learn and grow within Quality and Medical Devices
  • A healthy work-life balance
  • A culture focused on innovation, integrity, and customer value

Interested?

We review applications on an ongoing basis, so we encourage you to apply as soon as possible.

If you would like to learn more about the position, please contact Sandra Mansikka, talent acquisition at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Etac's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Etac's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Etac's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.