The posting
Job Description:
ACCOUNT EXECUTIVE
GENERAL SUMMARY
Our Account Executives manage client relationships and ensure we deliver best-in-class service for our meeting and event clients. As the primary relationship owners, our Account Executives ask great questions and identify opportunities that position our meeting and events team to deliver creative, impactful solutions in support of client retention, growth and success. They develop and deliver a strategic vision for our client programs and possess exceptional relationship and business development skills.
ESSENTIAL FUNCTIONS
Build Client Relationships
- Onboard new accounts and projects in a manner that delights clients.
- Serve as the primary client contact, inspiring trust by ensuring regular communication, excellent customer service, and timely follow-up.
- Consult with clients to understand their business objectives, event goals, budget, and other requirements.
- Develop event proposals, budgets, and timelines in collaboration with clients and the event planning team.
- Be the client’s advocate within Etherio, ensuring we deliver exceptional sourcing, meetings, events and services that align with the clients’ priorities, budget and objectives.
- Regularly seek, share, and act on client feedback to support innovation and continual improvement.
Manage Accounts
- Work with leadership to assign team members and tasks to projects.
- Facilitate the development of and execution against contracts and statements of work with clients and the Etherio team, tracking and being attentive to scope creep.
- Lead contingency and disruption planning.
- Conduct quarterly reviews and strategy sessions with all clients.
- Track cost savings realized by Etherio for final reporting.
- Coordinate project wrap-up documentation and debriefs.
- Conduct final review of client project files to ensure historical tracking.
- Assess project profitability.
- Maintain client records in our CRM system.
- Ensure the accuracy of invoices, manage invoice delivery, and follow-up on past-due invoices.
Grow Accounts
- Work with leadership to assign team members and tasks to projects.
- Facilitate the development of and execution against contracts and statements of work with clients and the Etherio team, tracking and being attentive to scope creep.
- Lead contingency and disruption planning.
- Conduct quarterly reviews and strategy sessions with all clients.
- Track cost savings realized by Etherio for final reporting.
- Coordinate project wrap-up documentation and debriefs.
- Conduct final review of client project files to ensure historical tracking.
- Assess project profitability.
- Maintain client records in our CRM system.
- Ensure the accuracy of invoices, manage invoice delivery, and follow-up on past-due invoices.
MINIMUM AND PREFERRED QUALIFICATIONS
- Bachelor's degree in marketing, communications, business administration or a related field
- Experience with third party/ meeting planning agency
- 10+ years of meeting management experience (CMP or CMM designation preferred)
- At least 3 years of experience in account management, sales, or related field
- Strategic decision-making ability
- Strong negotiation and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and manage multiple projects simultaneously
- Excellent organizational and time management skills
- Strong project and team management skills
- Proficient in Microsoft Office Suite
- Proven track record of successful client relationship management and event execution
- Team player with a positive attitude and strong work ethic
- Willingness to work flexible hours, including evenings and weekends, as needed
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position.
WORKPLACE LOCATION REQUIREMENTS
We operate as a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.
TRAVEL REQUIREMENTS
Ability to travel at least 25%.
SCHEDULING REQUIREMENTS
Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.
ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite).
- Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
- Frequently moves inside the office to access filing cabinets, office machinery, etc.
- Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
- Occasionally required to position self in a stooping, kneeling, or crouching manner.
- Frequently communicates with others and must be able to exchange accurate information in these situations.
- Frequently uses computers and other electronic equipment.
ABOUT ETHERIO
At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together. Benefits include:
- Medical, dental, vision, and more.
- 401(k) with matching.
- Generous paid time off.
- Flexible and hybrid work schedules.
Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies.
Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].
