The posting
Job Description:
ASSOCIATION SYSTEMS SPECIALIST
Do you enjoy getting inside a membership database and making it behave? Are you the person people come to when the report is wrong, the website form stops submitting, or the vendor insists the integration is fine when it clearly is not? If so, keep reading!
We are looking for an Association Systems Specialist to support the associations managed by Etherio. This role delivers dedicated technical support for association management systems (AMS), member databases, and client websites - the systems association staff use every day to serve members, run conferences, and report to their boards. You will hold administrator access in client platforms and work directly with client staff, software vendors, and implementation consultants to resolve issues and improve how those systems work together.
This is an applications and data role rather than a help desk role. The successful candidate will thrive in a dynamic environment supporting platform conversions, data governance, reporting, and integrations across a portfolio of association clients. You will be part of a supportive and experienced technology team whose members independently devise the best strategies and resources to achieve business objectives, demonstrating strong analytical and problem-solving abilities.
ESSENTIAL FUNCTIONS
- Serve as system administrator for assigned client association management systems (e.g., MemberSuite, iMIS or similar), including configuration, user and role administration, and periodic access reviews.
- Coordinate access provisioning and removal with client staff and vendors and maintain a current inventory of administrative credentials.
- Build and maintain queries, reports, dashboards and data extracts for client staff, boards and Etherio account teams.
- Own data integrity within client databases: duplicate identification and merge rules, membership and event record hygiene, batch imports and exports, and validation of converted data.
- Triage platform defects and configuration issues; open, track and escalate tickets with software vendors through resolution rather than handing them off.
- Document solutions for issues likely to recur, so that client teams become increasingly capable of resolving questions that do not require technical expertise.
- Administer and maintain client websites built on WordPress and similar content management systems — plugins, themes, forms, user roles, backups and update cadence — coordinating content and design changes with communications staff and web vendors.
- Support single sign-on and data flow between the AMS, website, learning management, abstract and conference platforms, and maintain those integrations using API interfaces where required.
- Provide technical support to client data governance efforts, including data definitions, system of record designation, ownership, retention, access and reporting standards.
- Lead file storage transitions from legacy on-premises drives and personal cloud accounts to SharePoint Online, including structure design, permissions model, migration execution and staff adoption.
- Support platform evaluations and RFPs for association software (AMS, CMS, LMS, event and email platforms) — requirements gathering, scoring criteria, demo evaluation and reference checks.
- Serve as the day-to-day technical counterpart to client software vendors and implementation consultants, holding them accountable to committed scope, timelines and deliverables.
- Provide hands-on support through go-live and stabilization: cutover checklists, validation testing, issue triage and post-launch support coverage.
- Deliver practical enablement to client staff learning new systems, including short training sessions and quick-reference materials.
- Track time and activity against contracted client service hours, and flag scope changes or hour consumption risk early.
- Contribute capacity across the broader Etherio technology portfolio, including application support, standards work, and technology onboarding for newly signed and newly acquired organizations.
- Become a self-directed learner: you will receive assignments in the form of business objectives and then determine the best approach, resources, technology, schedules and goals.
MINIMUM AND PREFERRED QUALIFICATIONS
Minimum Requirements:
- Bachelor’s degree in information technology, information systems, computer science or a related field (or equivalent experience and certifications)
- At least 4-6 years administering an association management system, CRM or comparable membership or constituent database
- Technical skills
- Familiarity with database management (e.g., SQL) and platform-native query tools for maintaining, extracting and optimizing data within systems
- Experience with data conversion and migration between platforms, including record mapping and post-conversion validation
- Working knowledge of languages and tools related to web development such as:
- HTML, CSS & JavaScript
- WordPress or other Content Management Systems
- Working knowledge of Microsoft 365 and SharePoint Online, including document library structure and permissions
- Direct experience managing software vendors and implementation consultants
- Quick, eager learner of new software applications
- Strong critical thinking and problem-solving skills, excellent communication skills and upbeat personality
- Excellent customer service skills, including written and verbal communication as well as strong follow up, with the ability to translate between non-technical staff and technical vendors
- Good time management skills are a must as multiple projects and clients are worked on concurrently
- Comfort operating in a role where requirements continue to take shape as client environments are assessed
- Ability to travel occasionally to support client on-site needs and platform go-lives
Additional Preferred Qualifications
- Hands-on experience with association management systems (i.e., MemberSuite, iMIS, YourMembership, MemberClicks or similar), particularly migration from one platform to another
- Experience supporting association or nonprofit operations, incuding grant-funded programs and multi-entity structures (for example, a 501(c)(3) foundation alongside a related 501(c)(6) organization)
- Experience integrating technology solutions and platforms using custom coding solutions (REST API), middleware or iPaaS tooling
- Experience supporting learning management, abstract management and event technology platforms (i.e., Stova, Cvent, Higher Logic or event mobile applications)
- Familiarity with identity and single sign-on standards (Microsoft Entra ID, SAML, OAuth)
- Prior data governance or data stewardship experience, including support of a staff or board-level governance committee
- Certifications in relevant association or event technologies
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Etherio retains the right to change or assign other duties to this position.
WORKPLACE LOCATION REQUIREMENTS
We operate as a Hybrid work environment, working as a combination of remote and in-office presence, as well as the possibility of being onsite at client and/or event locations.
SCHEDULING REQUIREMENTS
Requires flexibility in scheduling, such as the ability to work evenings and weekends to meet client, event, or company needs.
ESSENTIAL PHYSICAL FUNCTIONS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
- Must be able to remain either in a stationary sitting position for extended periods (such as when working in the office), while also being able to stand and/or move for extended periods (such as when executing events onsite).
- Need to lift, carry, push, or drag boxes or equipment up to 30 lbs.
- Frequently moves inside the office to access filing cabinets, office machinery, etc.
- Need to adapt and function in various physical settings (for example, conference centers, indoor and outdoor spaces).
- Occasionally required to position self in a stooping, kneeling, or crouching manner.
- Frequently communicates with others and must be able to exchange accurate information in these situations.
- Frequently uses computers and other electronic equipment.
ABOUT ETHERIO
At Etherio, we have a purpose that drives all we do: We create meaningful partnerships, experiences, and connections that fuel growth and accelerate success for our clients and those they impact. Every day, we deliver creative, customer-focused solutions for our corporate and association clients - one meeting, event, or membership experience at a time. We recognize that to deliver that experience for our clients, we have to deliver it for our own team members as well. Whether you work in one of our offices or virtually, we're committed to supporting your learning and growth by providing opportunities for partnerships, experiences and connections that will accelerate your own success. Together we live out our core values, celebrate each other’s wins, learn lessons from our failures, and pursue excellence together. Benefits include:
- Medical, dental, vision, and more.
- 401(k) with matching.
- Generous paid time off.
- Flexible and hybrid work schedules.
Our approach has earned us many industry awards over our 30+ year history, including 18 consecutive years on the CMI 25 – North America’s Top 25 Meeting & Incentive Companies.
Join us at Etherio and become part of a team where your work has purpose, your growth is championed, and your results are rewarded. If you're excited to help shape exceptional experiences and build lasting connections, we’d love to meet you.
Etherio is committed to embracing diversity and inclusion in our hiring practices and in experiences as team members. Etherio is an equal opportunity employer. We believe that the most effective way to invite and retain a diverse workforce is to build an enduring culture of inclusion and belonging. The Firm does not discriminate in employment because of race, creed, national origin, religion, age, color, sex, marital status, sexual orientation, gender identity, disability, citizenship status or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected].
